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3CLogic Blended

Predictive and Auto Dialer Client ACD and IVR Leads Upload and Storage Predictive, Progressive and Preview Dialing
Automatic Lead Scanner Consolidated Reporting & Analytics
 Agent Presence & Instant Messaging Consolidated Administration
Answering Machine and Fax Detection CRM Pop-up and Integration Call Transfer, Hold, Conferencing Toll Free Number Support
Bundled USA Local and Long Distance Bundled USA Local and Long Distance Custom Call Scripting Inbound/Outbound Blending of Multiple Contact Channels
Outbound IVR and Messaging Single Window Interface Click-to-Call-Back Client for Your Website Single Click Agent Monitoring and Reporting
Call Disposition Skills Based Routing Advanced Lead Management and Recycling Call Transfer, Hold, Conferencing
Multiple Do-Not-Call Lists Dynamic Call Recording Call Recording and Playback Context Based Call Scripting
Supervisor Barge-in and Support Consolidated Real-time Dashboard Full Database Support Agent Presence & Instant Messaging

 

3CLogic's Blended Call Center allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, 3Clogic's Blended Call Center makes more efficient use of an agent and is a cost-effective way to wipe out abandoned calls, lower queue time, and increase agent productivity.  3CLogic's truly blended environment will maximize and leverage resources across inbound and outbound activities.

3CLogic's Blended Call Center solution will automatically distribute inbound calls to the right agent with the right skills while allowing outbound calls via predictive dialing. This minimizes agent idle time, provides better response times for your customers and creates efficient outreach programs. 

When customers want live agent assistance, the information captured by IVR is used to determine the best agent to satisfy their inquiry. Skilled agents can be readily blended across multiple contact channels ensuring that you have the right number of agents, with the right skills, available at the right times.

In addition, 3CLogic's Blended Call Center solution provides end-to-end real-time and historical reporting of agent and call center activities, providing the visibility and insight your managers require to positively impact business results.