ACD and IVR		Agent Presence & Instant Messaging
	Skills Based Routing		Call Transfer, Hold, Conferencing
	CRM Pop-Up based on Caller ID		Toll Free Number Support
	Bundled USA Local and Long Distance		Click-to-Call-Back Client for Your Website
	Music on Hold		Real Time Dashboard Reporting
	Call Disposition		Call Recording and Playback
	Supervisor Barge-in and Support		Full Database Support
	Custom Call Scripting		Web-based Configuration
	Network Error Detection		Web-based Reports and Dashboard
	CRM Integration

Predictive, Power & Auto Dialer Client

3clogic’s inbound software is completely virtual giving you the flexibility to run your software from anywhere at any time. With 3clogic’s inbound software you will be able to serve your customers needs with greater efficiency.
Benefit from features and functionality found in Fortune 500 companies at minimum costs!

• Agents will now be able to take calls from anywhere at any time on a single window interface leaving them more organized to provide highest levels of customer satisfaction
• Reliable infrastructure and a single window interface
• Greater agent productivity with full integration with existing CRM and Database systems
• Rest assure that calls will be routed to the appropriate agent with our advanced skills based routing capabilities
• Coordinate and mange agents from anywhere in the world
• Set up your help desk or customer support group in a matter of hours
• Single click access to real time agent reports and agent recordings

Bundled Toll Free Numbers and Service

No waiting for new lines or trunks. No need to buy capacity you may not need later. No complicated daily usage restrictions that create big billing surprises. No waiting for expansion ports or SIP lines. We take care of it so you can focus on your business. 

No extra equiment

Broadband Internet. A PC and a computer headset for each agent. That's all. With 3CLogic, you don't need expensive kit or specialized equipment, and you don't need an accountant to track depreciation. It's as simple as using the Internet!

The support you need

Sometimes you just need a little help. 3CLogic delivers you the support you need, 24 hours a day, 7 days a week. Our experienced team carries a simple goal in mind - to make you successful - and we'll align our solutions, resources and staff to get you running smoothly.