We give you the Tools to help your people excel
- Predictive and Auto Dialer Client
- Automatic Lead Scanner
- Answering Machine and Fax Detection
- Bundled USA Local and Long Distance
- Outbound IVR and Messaging
- Call Disposition
- Multiple Do-Not-Call Lists
- Supervisor Barge-in and Support
- CRM Pop-Ups
- Network Error Detection
- Leads Upload and Storage
- Agent Presence & Instant Messaging
- Call Transfer, Hold, Conferencing
- Custom Call Scripting
- Click-to-Call-Back Client for Your Website
- Advanced Lead Management and Recycling
- Call Recording and Playback
- Full Database Support
- Web-based Configuration
- Web-based Reports and Dashboard
Predictive, Power & Auto Dialer Client
Contact center solutions are about productivity and efficiency. Manual dialing alone can yield less than 15 minutes of talk time per hour. A power dialer can double that to just over 30 minutes. If your call center has at least 12-15 agents, predictive dialing can dial ahead while skipping over bad numbers, voicemail and no-answers, providing as much as 45 minutes of talk time per hour. Reduce your time to reach a given set of prospects by 50-75%. Book revenues faster or reduce your costs--the choice is yours. 3CLogic delivers added effectiveness with its built-in CRM features. Read the right script for each customer. Record call notes. Feed the results into reporting to refine your efforts.
Management and Performance Reporting
Achieve uncommon results with continuous improvement. Today's managers need the tools to understand how a campaign is performing. How is an agent delivering today? How is the new script working? What are best times to focus calling? 3CLogic gives you the tools to see how your campaign is doing and how your agents are performing - and because you can't wait, we deliver visibility in real-time. Managing in real-time during the day means you can manage the rest of your life after the day is done.
Supervisor Barge-in and Support
As a supervisor, you're there to help your agents be more productive.
3CLogic lets your agents transfer calls and conference you in, and it also allows you to silently join calls to provide support to an agent. Or simply use the reporting tools to review an agent's performance.
Outbound IVR and Messaging
Play an Interactive Voice Response (IVR) message upon answer with a keypad option to speak with an agent. If reaching voicemail, play a standard message. Setting up is easily done by an administrator and requires no agent intervention. This enables rapid message delivery for time-critical campaigns
Bundled USA Local and Long Distance
No waiting for new lines or trunks. No need to buy capacity you may not need later. No complicated daily usage restrictions that create big surprises upon billing. No waiting for expansion ports or SIP lines. We take care of it so you can focus on your business.
Call Recording and Playback
Record your agents' calls. Listen in real-time or later. Scroll through your call detail records up to two months prior and review on demand. If you provide outsourced services, your clients can listen too.
Easy Leads Upload and Storage
Managing disparate lists of leads can be difficult, cumbersome and expensive. We make it easier for you to focus on your business at hand. Store and manage up to 250,000 leads on the 3CLogic portal instead of endless import/export cycles.
Create a campaign and simply assign it the leads you'd like to call. Import and apply your internal do-not-call lists. Track bad numbers or poor prospects and focus on your best leads.
No Extra Equipment
Broadband Internet. A PC and a computer headset for each agent. That's all. With 3CLogic, you don't need expensive kit or specialized equipment, and you don't need an accountant to track depreciation. It's as simple as using the Internet!
The Support You Need
Sometime you just need a little help. 3CLogic delivers you the support you need, 24 hours a day, 7 days a week. Our experienced team carries a simple goal in mind - to make you successful - and we'll align you solutions, resources and staff to get you running smoothly again.