Leads can be imported as lists in any format - .CSV/Excel. System also supports MS access database files. The intuitive leads management wizards for importing leads give best mapping and upload experience to your supervisors. . The advanced import utility lets contact centers customize the fields in the leads list. With the Advanced Leads Management interface, each list can be edited/deleted/saved/reused as and when required. Also, the advanced leads management allows you to assign lists to any campaign or any agent.
Leads can be exported out of the system with few clicks at any time in any format. Advanced leads management interface allows you to customize your own result codes to process any leads list. These result codes can then be used by agents to dispose the calls. Advanced Leads management interface lets you set up recycling policies across each result code and system will recycle the leads as and when required on the fly thus ensuring efficient utilization of available leads resources. Custom reports and data sheets can be generated on leads management interface and lead data can be analyzed and modified for best results.