For the innovative VoIP Service Provider, 3CLogic offers novel capabilities and packages based on a new concept--Telephony Applications Grid (TAG). For the first time, service providers can offer TAG-based VoIP services to enterprises and call centers at 33% of the cost of traditional server-based approaches. With TAG, call processing is handled by a grid of PCs at the enterprise premise instead of expensive servers in a data center.

TAG software runs easily on generic PCs, and a distributed coordination algorithm manages the call handling process on a PC cluster. With TAG, a telephony grid can be created on a single PC or a large network of PCs over the Internet, but it is managed from a single point. Grid software is specially designed to run in harmony with other active PC applications without any performance degradation. This lets call center agents carry on with routine PC tasks like database access, word processing and browsing, while their same PC participates in the call center's telephony grid.

Telephony Grids may be used for most call center applications such as IVR and predictive dialing. As TAG runs completely on the enterprise premise, it offers all the operational benefits of other premise-based solutions. For example, customer perception of dead air-time is minimal, since call handoffs are done locally between grid nodes. TAG is significantly cheaper, more scalable and more reliable than traditional hosted systems, since most data and call processing is done with minimal server or network involvement. TAG management can be hosted by a service provider, further simplifying call center staffing.

Contact us about offering TAG-based services to your call center customers under your own brand. We can help you start in a matter of days. We're available immediately via live chat or at your convenience via e-mail. We're here to help you.