Answering Machine Detection is a critical module for any Call Center solution as it helps to save valuable agent time by increasing Average Talk Time (ATT) of agents and broadcasting messages on answering machines. ATT is defined as the time an agent spends speaking to ‘Live’ leads in one hour. Answering Machine Detection can be used by the Dialer to leave a pre-recorded message on the answering machine automatically.
Answering Machine Detection is configured at campaign level allowing the call center administrator to manage Answering Machine Detection at individual campaign level rather than at call center level giving more flexibility and control for the call center administrator. 3CLogic Answering machine detection is correct to more than 85%. Sensitivity of the answering machine detection can be controlled to be conservative, moderate or aggressive. Different settings are required for different campaigns depending upon the quality of leads, number of leads, time to run this campaign complete and how important is it to get each live contact for any particular campaign.