A dealerships success is directly tied to developing and maintaining customer relationships via outreaching out to their customers for maintenance reminder calls, surveys on product and service enhancement and post sales call. All of these areas of outreaching and acquiring customer are costly and employee-time-intensive.
No IT staff requirement
Auto Dealership’s are very competitive and relationship-driven, the adoption of technology often lags. When it comes to technology, auto dealers tend to stick with old ways of doing business such as service cards , newspapers and radio ads. Regardless of the auto dealer’s approach to technology or to servicing customers, hundreds of inbound and outbound calls still must be handled. It’s not unusual for auto dealerships to have very limited or no technical staff on board for setting up system . Employing an IT person incurs an operating expense along with hardware cost of contact center , telecom costs and CRM. 3CLogic offers all in one solution which is easy to download and install and comes with minutes so that your telesales staff can start making call within few hours.
Two Way Communication- Instant Response Marketing
Unlike traditional marketing channels like newspapers and radio ads along with direct mail campaigns on which auto dealers spend several thousand dollars per month . 3CLogic helps Auto Dealers get direct access to their customers and their needs and helps track the customer through their CRM. Out of calls made normally 13% of the calls get materialized into appointment and half of that result in sales unlike traditional channels which see conversion rate of 1%.
Improved and above average CSI
All auto dealerships track customer satisfaction via the Customer Satisfaction Index or CSI. It consists of a post-sale survey compiled monthly. Wouldn’t you like to move your dealership CSI up by percentage points?
3CLogic helps you achieve your desired CSI by helping you reach your customers in timely manner. It has inbuilt auto dialer along with reminder functionality in the client helps the tele-sales staff at dealership to get in touch with existing and new customers in Database with minimum cost.
Seasonal Promotions handled effectively
Before your competitors are able to convert your customers to hit badly on your numbers. Reach out to your customers faster and ensure higher sales. 3CLogic is capable of handling such seasonal campaigns and surveys with no minimum time period contract.
Save Telesales Agents time
3CLogic offers Outbound IVR where your agent does not spend time in connecting the customer call to the desired skilled professional and an automated voice message is played where your customer can connect to live agent or get desired information from IVR itself.