http://www.3clogic.com/blog/2010/02/10/portable-contact-center-i-knew-you-would-say-really/ Contact Centers made simple Fri, 21 May 2010 02:42:56 -0700 http://wordpress.org/?v=2.9.2 hourly 1 http://www.3clogic.com/blog/2010/02/10/portable-contact-center-i-knew-you-would-say-really/comment-page-1/#comment-9 Raj Sharma Wed, 10 Feb 2010 18:14:21 +0000 http://www.3clogic.com/blog/2010/02/10/portable-contact-center-i-knew-you-would-say-really/#comment-9 The work-at-home agent concept sounds great and it seems it s a no-brainer for large and small Call Centers. In the past it had not been that easy to implement. Even some of the pioneering companies like JetBlue have not completely moved to work-at-home agents. They allow their agents to work from home 2-3 days a week. This is because the technology is a barrier - virtual ports on their Call Center switch are expensive and complex to implement. With what you are describing, technology no longer poses a barrier. It is about time that more and more companies opt for virtual call centers. The work-at-home agent concept sounds great and it seems it s a no-brainer for large and small Call Centers. In the past it had not been that easy to implement. Even some of the pioneering companies like JetBlue have not completely moved to work-at-home agents. They allow their agents to work from home 2-3 days a week. This is because the technology is a barrier – virtual ports on their Call Center switch are expensive and complex to implement. With what you are describing, technology no longer poses a barrier. It is about time that more and more companies opt for virtual call centers.

]]> http://www.3clogic.com/blog/2010/02/10/portable-contact-center-i-knew-you-would-say-really/comment-page-1/#comment-8 Tanvir Alam Wed, 10 Feb 2010 10:03:20 +0000 http://www.3clogic.com/blog/2010/02/10/portable-contact-center-i-knew-you-would-say-really/#comment-8 All you need a laptop,internet and headset, you are up and running. it's a cool concept, It's true callcenter in your bag. All you need a laptop,internet and headset, you are up and running. it’s a cool concept, It’s true callcenter in your bag.

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