Mitigating risks for new entrants in the Call Center Business

Setting a call center is a herculean task or rather it was a big challenge till 3Clogic introduced the Telephony Application Grid (TAG).  Any new entrant in the call center business is confronted with multiple risks and challenges, primary ones being

    • Huge initial setup cost of the Call Center
    • Expensive hardware
    • Hiring experts on the product for maintenance and support
    • Planning for scalability, which might result in buying expensive equipment in advance
    • Strategy to Ramp up and Ramp down quickly
    • Cost of minutes (Telecom minutes)

      These are just a couple of expenses, if we go on with the list, it is huge .  3Clogic fits in brilliantly as a risk mitigating solution to these complex business problems because

        • No expensive hardware required One just needs a Windows desktop PC to get the needful done.
        • With Hosted call center, no maintenance and support team required.
        • Scalable one can increase or decrease the number of agents as and when required.
        • Ramp up and Ramp down as per need. One does not need to invest in expensive hardware or more over purchase hardware that is never used.
        • Choose a provider, who gives you the best deal!
        • Keep many backup providers.
        • Strategise least cost routing using multiple providers for multiple destinations- big saving!
        • Office building not required as agents can work from home.
        • Pay as you go option

          Well, Do I still hear someone say “Risk”