WHAT’S PREVENTING CALL CENTER EXECUTIVES FROM MOVING TO THE CLOUD
We just released this ad which really captures the sentiments of call center decision makers. When Gartner Research predicts that at least 75% of call centers will leverage the cloud by 2013, you have to believe that every call center executive is being asked “when”, and not “if”. Call Center executives have got to be in a bind. The CEO is asking them what is their cloud strategy and when they are moving their call center to the cloud. There is pressure from the finance guys about justifying moving to something new when there is sunk cost in call center equipment. The IT guys are concerned about security, reliability and disruption to existing operations. The VP of Sales is wondering what happens to CRM integration. You can almost hear what is being said in the hallways. To really find out what is being said, click on the image and read the bottom half of the ad.
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