3CLogic Blog

What’s in a Name? 3CLogic Explained

Taryn Cheatham — Thu, 05 Jan 2012 18:33:27 +0000

The name 3CLogic wasn’t always around. In fact, 3CLogic’s best of breed solution was once called “Obelyx”, and before Obelyx, the solution went by the name of “Webastra”. As the product matured and made it’s explosion in the contact center industry, so did its name. The name 3CLogic represents a company who prides themselves in providing excellent customer service and state of the art contact center solutions to suit your business demands.

The three “C”s can stand for triple logic, meaning that this contact center solution is simply the most logical choice for your business needs and requirements. When faced with the problem of faulty contact center solutions there is no argument that 3CLogic is the most reliable and flexible choice, out beating other solution providers by a long shot.

The name 3CLogic can also be broken up by each individual character, assigning meaning to each of the three “C”s. Let’s start with the first C, which represents Customers. This is a no brainer! Without our valued customers, 3CLogic wouldn’t be where we are today! Our customers are our single most important asset to our success. We value our customer to business relationships, and strive to provide your business with nothing less than exceptional service.

The second C stands for Communication. As a business that creates software solutions for your hosted contact center needs, we fully understand the dramatic effects that effective communication has on the success of your business. Your company is top of the line, requiring only the best features and functionalities to best assist your customers. We provide you with all of the essential tools necessary to create an open channel of communication between your agents and your valued customers. We also encourage communication between your business and 3CLogic as well, including any comments, inquiries, suggestions, you name it. The 3CLogic team devotes their undivided attention to your business, valuing substantial relationships between us and your company.

The third and final C stands for Collaboration. You have unique business demands for unique situations. We have unique solutions to tailor to your unique business demands. We work with you to create a customized business plan and solution for your individual contact center business. Your pricing is tailored strictly to your needs too, meaning you only pay for what you use and what you use only, with no hidden fees or charges. We will help you scale your business up or down depending on monthly fluctuating business requirements.

It’s up in the air as far as what 3CLogic’s name precisely means or if it will keep that name for future years to come. Not to worry, though. You know what they say… “a rose by any other name”. Either way, 3CLogic’s state of the art solutions and services will continue to provide your contact center business with total customer satisfaction and increased return on investment rates.

Want more? The three “C”s in 3CLogic could also depict your total customization options when deploying your contact center business. WIth 3CLogic’s software, your business has the ability to run your contact center tasks from an on premise location or remotely from the cloud. You can also choose a third hybrid solution option, blending both on premise and remote capabilities to your contact center solution. We offer you complete scalability, flexibility, and total customization to take your business to new levels.

Hosted Contact Center… Say Wha?: Cloud call centers for beginners

Taryn Cheatham — Fri, 30 Dec 2011 16:47:15 +0000

When I first started here at 3CLogic, I couldn’t tell you the difference between a traditional brick and mortar call center from a hosted contact center. “Hosted? What’s a hosted”? I soon came to learn all of the new and exciting call center capabilities that are available to companies looking to start or revamp their existing call centers. With all these technological advancements in place today, a hosted contact center seems to be the ideal solution to pricey traditional call center infrastructure costs.

It’s clear how I feel about outsourced agents; (Don’t remember? Take a look at last week’s post to get a friendly summary) it’s almost easier to try and troubleshoot on your own then calling an outsourced support line to only receive a lack of support, and a blow to your wallet. That’s the beauty with hosted contact centers. As a contact center business, you have complete flexibility and scalability to fit your individual business demands. Want your call center on premise? Want to have your agents hosted from various locations to eliminate hefty infrastructure fees? Want a hybrid solution of both on premise and remote locations? I’d hate to steal the slogan but… this ain’t Burger King, but you can most certainly have it your way.

Deploying a hosted contact center is ideal for a company looking to deploy and launch their contact center operations within a matter of hours. Pricing is scalable too, which means you have the benefit of paying for what you use and what you use only, on a per month basis. Various solution providers such as 3CLogic, provide companies with call center software to effectively and efficiently run their call centers with ease. Home agents can be trained and tested with online 3CLogic certification courses which allow administrators to evaluate agent skill and performance. This is done to efficiently match the most qualified agents with valued customers. By taking that extra step with agent management, managers ensure that their customers end their transactions with a solved issue, and a smile on their face. Ahh, how refreshing is that? How many times can you honestly say that you’ve had a pleasant experience with a customer support issue with outsourced agents? You have a story, we want to hear it!

Want an overview on Hosted Contact Center features and functionalities? Find more information–> http://www.3clogic.com/existing.html#proja

Outsourcing and Me

Taryn Cheatham — Thu, 22 Dec 2011 18:05:22 +0000

We have said it once and we’ll say it again- there’s nothing more frustrating for customers than having an issue with a product or service, calling the company support line, and realizing that not only are they now paying extra fees for out of country phone costs, but are also being assisted by someone half way across the world.
Outsourcing can provide so many downfalls. It’s critical that customers feel comfortable and secure in their transactions and inquiries over support calls. As a recent customer of a brand new laptop, I can relate. About three months ago, I bought a laptop to fit all my necessary requirements. After personalizing it and learning it in and out, I started to incorporate it into my every day activities. Everything was going great, until it stopped charging. Not only was I seriously displeased that my brand new, almost $1,000 dollar laptop was now defective, but I was upset that it happened in such a short time span. Upon taking it back to the store where I purchased the device, they told me that the specific maker of the product required 3-4 weeks to ship and fix it. This was not acceptable for me; most importantly because I had bought a 2 year accidental warranty to prevent this very thing (the sales rep told me all devices were fixed on-location) from occurring in the first place. I went home later that night, and called the customer/technical support line. To my unfortunate surprise, my call was outsourced. The agent who answered the phone was extremely rude, abrupt, and seemed to have little or no interest at all in the issue in which we were discussing. As a customer who just spent money on a product that has gone defective, I do not want to call up a customer support line and be met with such low expectations. The agent began to collect my information, spelling everything wrong three times each. As I was getting frustrated repeating my information like a broken-record, the agent was getting annoyed with me for being frustrated! Talk about a cycle of un-necessary evils. The agent provided me with less than adequate information, barely answered or helped me solve my issue and then put the cherry on top by asking me to complete a performance survey. #Dialtone.

It’s cases like this that showcase the ugly side to outsourcing. As a company with strong customer satisfaction reputation rates and image branding, it is crucial to maintain that level of support your customers expect at all times. Choosing to outsource your call center support jobs can be a detrimental mistake; causing you a dramatic drop in customer satisfaction and sales. There’s really just something to be said about calling up a support line and being connected to someone in the same country who actually takes pride in understanding and solving your issue. Outsourced agents provide a dramatic disconnect between your customers and your business. A successful business knows how to connect with their customers, and maintain them; keeping them satisfied and fulfilled in all outlets of technical and customer support, product inquiries, ordering questions, etc. Connecting your customers with outsourced agents leaves a bad impression on YOUR business. That automatically decreases your customer loyalty, and the viral spread of your goods and services is distributed on blogs and social media sites with a less than friendly review.

Want to learn more about Outsourcing and what 3CLogic has to offer your business? Check this out! http://www.3clogic.com/new.html#projb

Social Media Integration

Taryn Cheatham — Wed, 30 Nov 2011 19:11:32 +0000

Social Media integrated with your Contact Center business? Sounds like a win-win!

As a merchant or business owner, you want to make sure that you are taking all necessary steps to boost your profits and increase your performance rates as an up and coming business or organization. When being introduced to 3CLogic’s Call Center Platform and Facebook Business Page Package, you may wonder how it would benefit you and your business. 3CLogic’s Call Center Platform can benefit your business in multiple ways such as helping you more effectively reach your customer base as well as the community. 3CLogic’s software and social media widgets benefit you in the following ways:

1) You can more effectively and thoroughly interact with existing members.- Update your posts and special announcements for all of your existing members to read and keep up with.

2) This also goes with more effectively interacting with the community.- Reach new members of the community that are always joining these outlets of social media.

3)No email notifications! – In today’s day and age, many people have pushed e-mails and phone calls to the side, using forms of social media such as Facebook, Twitter, and Chatter to interact with their family, friends, and acquaintances. You can interact with people where they are comfortable, right on their Facebook pages.

4)- Phone calls take time- Saving and importing numbers, mass calling clients, and dealing with busy signals and voicemails can get messy. By interacting with your customers and prospects through social media outlets, you can assure that fast and easy interactions are administered every time. This is because most people are already on social media outlets and are there anyways, making your job much more efficient.

5)- Link to outside communities- The best part of marketing yourself on social media outlets is the viral spread of your goods and services. Once you have connected with your immediate community and members, you can start to outreach to outside communities. For example, those of your existing members who share the word of your goods and services will spread the word to their friends, who will spread the word to their friends, and so on. This ensures that you will easily be able to reach out to outside communities and perspectives that you may not have been able to reach through e-mails and phone calls.

Remote Agents … In the Cloud!

Taryn Cheatham — Wed, 30 Nov 2011 18:51:32 +0000

As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads. Ease your worries with 3CLogic’s virtual call center software in the cloud. With this software, you have multiple remote agents efficiently working at the same time, even if they aren’t in the same place. Having remote agents work in the cloud means that you can have your agents work where ever they are located and still easily manage their performance and reports.
With the support tools offered by 3CLogic’s software you can access reports such as the number of calls your agents have made, the duration of the calls, and the outcomes of sales from the calls. Quietly conference in to one of your agent’s calls with a lead and help them along by giving them the support that they need. Remote agents are a beneficial and crucial part to your call center business. By working from their own locations, they not only boost their customer interactions and production, but also decrease your equipment costs. Allowing your agents to work from their own remote locations raises the bar of comfort for them which increases their production rate, and lowers things such as sick days. This is an exceptional idea for agents who wish to travel due to family or leisure.
In a standard office environment, you may worry as a manager about giving time off to an agent. With 3CLogic’s software, they can take their campaigns with them and still deliver efficient service. With this platform, you can listen in on an agent’s call with a prospective lead and evaluate the efficiency of the interactions taking place to give you a better idea of what areas need improvement.
You can also use this software as a training method to help your agents drastically improve and bridge any communication gaps. With this platform you can easily assign agents to multiple campaigns at one time. Transfer calls with ease as well as record inbound and outbound interactions between your agents and leads. Business owners and managers can check in with their agents from any location and discuss any issues or comments over voice conferencing. Remote agents are beneficial to your business because software and technology in this current age is always updating and needing to be serviced.
By having remote agents from their own locations, they can easily run an update on the software without losing precious time, or money. 3CLogic’s call center platform uses the tool of predictive dialing. This means that your agents don’t have to spend time listening to busy signals or leaving voicemails. Your remote agents get calls with real customers on the other end, while the predictive dialing skips over the bad calls.

Top 5 Reasons Contact Centers are Moving to the Cloud.

Taryn Cheatham — Wed, 30 Nov 2011 18:44:15 +0000

In today’s age, technology is always further advancing on to new and more exciting outlets and opportunities. Businesses are finding themselves connecting to things such as social media sites and other online networking sites to promote their products and services. Corporations such as call centers are now going virtual, hosting all of their products in the cloud to be available to you. Why would business owners and CEO’s want to host a virtual call center? The answer is simple. Virtual call centers provide more support, more customer interaction and provide more productivity than normal in-office call centers. Lets look at some of the reasons why businesses and contact centers are making their way to the cloud.

1- Decrease in cost
Virtual Call Centers based in the cloud diminish your costs and increase your profits. This is because you as a boss, manager, or CEO don’t have to worry about high equipment costs or maintenance. By hosting remote agents in the cloud, you can assure that all agents have what they need with a simple headset and computer. Not to mention that since your remote agents will be working from their own locations you won’t have to worry about loss of productivity during software upgrades or downtime. As an established business owner, you want to make sure that you maintain high productivity rates at all times. Having your agents work remotely benefits both you, them, and your productivity rates all at the same time. You worry less about your agents taking sick and vacation days while your agents work from a location of their choosing, raising the comfort bar for them and boosting your productivity.

2- Scalability/Flexibility
With your agents working remotely, they can have calls transferred to any phone line they choose whether it be a home phone, cell phone, etc. Managers can quietly “listen in” to one of their agent’s calls and observe the agent to lead interactions that are taking place. This can be used to fix any problem areas that may be going on or bridge any communication gaps. Calls can be transferred and assigned easily to agents. Agents can also be assigned to multiple campaigns at the same time. With 3CLogic’s virtual call center platform, tools such as scripting are available to managers and agents to enhance performance and efficiency. Use the softwares tools to scale your business size to your current business demands. Easily scale your contact center larger or smaller with these flexible tools to fit your needs. 3CLogic’s virtual call center software’s state-of-the art dashboard gives real time insight into your contact center operations while historical reports supply data for in-depth analysis.

3- Call Tools
With 3Clogic’s Virtual Call Center software you can more efficiently reach and interact with your customers by using tools such as VoIP Call Blast, predictive dialing, and inbound and outbound calling features. Use the VoIP Call Blast tool to send out a pre-recorded message of your choice to thousands of contacts at one time. With this tool, you can easily access the online reports and analysis of your online campaign. The process is easy and fast for you to do. It’s as simple as, recording your message, uploading your numbers, and sending them out at your times of choosing. In the business world, time is money. With 3Clogic’s predictive dialing features, you can ensure your time will be used wisely. The predictive dialing tool eliminates manual dialing and skips over all bad numbers and voice mails. Only direct calls with real customers on the other end will be connected to your agents saving time, and boosting sales.

4- ROI- Return of Investments
You can easily adjust your pricing to cater to each business’ budget. 3CLogic’s software also offers flexible pricing options. Pay for what you need as you go, without any huge upfront capital investments. Eliminate the worry of large down payments, or a down payment at all. With this 3CLogic software, you pay as you go on a monthly basis.Pay for only the services you need and use, no extra charges or hidden fees. Administer the software’s scalability tools to increase or decrease in volume as and when required by business.

5- Fast set up times
With most in-office call centers, it can take months to set up a call center. You have to hire the agents, make the schedules, buy the software, and set up the cubicles. You also have to make sure everything is up and running before you start making any profit. With 3CLogic’s Virtual Call Center in the Cloud, you can deploy your call center and start doing business within a few hours. This will take your productivity rates to new levels and make you a threat to your competitors by being efficient and in tune with your customer’s needs.

Why do I need 3CLogic if I already have CRM?

Ramana Reddy — Wed, 26 Oct 2011 14:07:21 +0000

You are using Salesforce or another type of CRM software to help you manage your sales team. You can view the history of interactions with customers, every product they have purchased, all opportunities in the pipeline and every sale you have won/lost. You can also run some neat reports that you can share with your management team.
However, there has been no increase in sales after you implemented the CRM system. Not only were the setup costs high, but your sales associates were bogged down with training for almost a week. These prices in addition to recurring monthly installments can add up to significant amounts. To understand why you have not been able to take advantage of the productivity software, answer the following questions about your sales team and process:
S. No Question about sales process Answer
1 Each sales rep follows their own sales cycle to close T or F
2 Each sales rep has their own scripts for calls T or F
3 The sales team has met or exceeded sales expectations in the last month, quarter year T or F
4 Face to face meetings with customers are critical for closing sales T or F
5 The sales reps capture all interactions with customers on CRM T or F
6 I have full visibility into their daily activities; how many calls they make, if they are busy on calls or doing other work T or F
7 I know how many of these calls were conversations versus busy, no-answer, leaving a message on answering machine or the customer saying, “call me back at a better time” T or F
8 I have access to all my ‘Sale’ calls including recordings and can use them for training T or F

If you have answered False to most or all of the questions, the problem is not with your CRM software but how you manage your inside sales team. You need to augment your CRM system with a contact center which gives you the inside view into your sales team.
Would you like to know:
S. No Question Y or N
1. How many calls they make: daily, weekly and monthly without relying on the self-reporting by reps?
2. How many calls are conversations where the sales process is moving forward?
3. How much time they spend making calls, chatting with customers, emailing customers?
4. If they are following the scripts and sales process that was give to them as part of expensive training?
5. If they are busy making frequent calls to their girlfriends/friends using the phone system or making customer calls during office hours
6. If you can listen to live calls that your agents are having with the customers to see if they are following the script?
7. If the follow-up calls moving the sale forward or backward?
8. If you can coach the rep on live calls to close a deal before it is too late?
9. If there is a way to download the call or chat recordings and use them for training purposes?
10. How there would minimal or no cost for training reps when implement the contact center solution?
If the answer to most of these questions is ‘yes’, then you need to look at 3CLogic’s contact center software hosted on Amazon Web Services (AWS) to help manage your sales team actively and increase sales. Integrating this multi-channel software with your existing CRM solutions will provide the necessary productivity gains for you; guaranteed.

For more information, please contact 3CLogic at 800-350-8656 or info@3clogic.com. http://www.3clogic.com.
About 3CLogic:
3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact 3CLogic at 800-350-8656 or info@3clogic.com. http://www.3clogic.com.

Media Contact
Taryn Cheatham
3CLogic
tcheatham@3clogic.com

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Call every US household in one month with server hosting cost of less than $5,000 with 3CLogic software

Ramana Reddy — Tue, 12 Apr 2011 18:00:41 +0000

Call every US household in one month with server hosting cost of less than $5,000 with 3CLogic software

By Ramana CV Reddy, Director, 3CLogic

Have you ever wanted to leave a message to all land line phone in the US but assumed the costs would be humongous? Have you ever had the call list but did not have the budget to spend millions of dollars on capacity or BPO call centers send a quote of hundreds of thousands of dollars just for server hosting and not include minutes and software costs? Now you can with 3CLogic, flexibly connect with customers, and dramatically change your Contact Center economics.
3CLogic is the only contact center solution on Amazon AWS Cloud. 3CLogic harnesses unique distributed V-TAG software and the latest developments in VOIP and Web 2.0 technologies. This ensures media for live calls does not go through the cloud which gives 3Clogic an advantage over all other call center solutions. Using 3CLogic’s software to call 97 million households in 25 days requires only 18 general purpose servers in N+1 redundancy.
This assumes a connect rate of 40%, message duration of 30 seconds, and an average connection setup time of 15 seconds. The total number of calling hours in USA is 15 hours which is from 9 AM EST to 9 PM PST. 3CLogic’s software adheres to calling restrictions in US. Our carrier partners have capacity of over 3,000 lines so you can do not have to worry about call termination.
If you have any questions, please send an email to info@3clogic.com or call 1-240-454-6347 for more information.

Migrating SaaS services to Amazon AWS Cloud

Ramana Reddy — Tue, 22 Mar 2011 14:29:38 +0000

Migrating SaaS services to Amazon AWS Cloud

By Ramana CV Reddy, Director, 3CLogic

Migrating SaaS services to Amazon AWS Cloud
By Ramana CV Reddy, Director, 3CLogic
3CLogic is the only contact center solution on Amazon AWS Cloud. 3CLogic harnesses our unique distributed V-TAG software and the latest developments in VOIP and Web 2.0 technologies so media for live calls does not go through the cloud, providing us with a hefty advantage over other contact center service providers. The 3CLogic platform was transitioned from a “bare metal” service structure to being hosted on the Amazon Web Services cloud. This allows our business to take advantage of the reliable, scalable and in-expensive computing platform offered by AWS. Over the next few weeks we will share the story of this migration and how we are leveraging the services offered by Amazon to provide reliable service to our customers.

http://aws.amazon.com/solutions/solution-providers/3clogic/?preview=true

Before we dive into the migration narrative, I would like to share the benefits of migrating the service to the Amazon cloud:
• Lowered hosting costs which we passed on to our customers
• Stable instance and network (e.g. large packets getting dropped randomly) with network reliability provided by Amazon
• Reduced Load and UAT testing time and cost as instances can be brought up and torn down on demand
3CLogic’s call center software hosted on the cloud includes a management portal which incorporates authentication services, call center services, recording services and reporting services which can run on one or many Linux instances. The service node server is an intelligent router for inbound calls that allows us to route the calls to the right agent. Also, the HPC server is included for call blasting features to be run on Windows servers.
Migrating services from one hosting provider to another is a particularly challenging task. This is especially true if the service needs to be available all the time with very little scheduled downtimes. In order to run effectively, we need to orchestrate services and run from backup servers to ensure that the services are readily available during the migration. After the migration is complete, it is imperative for all data to be synced.
The migration to Amazon Web Services was much easier than we anticipated. We scheduled the migration over a national holiday when call centers could not make outbound calls and inbound customers could still receive calls. We also moved the inbound call center customers to provisional servers during the migration.
At the end of outbound calling hour (9 PM PST), we switched the inbound service to provisional servers. After the inbound call centers started receiving calls from backup service, we shutdown the bare metal production servers, and took a backup of the database. We then configured the URLs to point to new Amazon instances and restored the backup of database on Amazon RDS. The development team tested the service before the testing team took over and completed the system testing. We performed the UAT testing with customers in UK. After UAT testing, we moved the inbound service to new production servers and synced the data for inbound customers on a new production instance. We then notified all our customers that the service was available from the real cloud.
The migration to the cloud was completed in less than 24 hours. The migration went much smoother than we expected and we could migrate all customers within the planned time without any issues. We are very pleased with migrating to Amazon. If you are interested in knowing more on how we are using Amazon please tune in over the next few weeks. Next week I will talk about how we can blast 1000’s of calls easily from the Cloud.
Here are the topics I will cover over the coming weeks
Can we call blast 1000’s of calls very easily?
Can the 3CLogic application seamlessly scale using Amazon AWS?
How do we route inbound calls from the Cloud?
How do we automatically upload call recordings to S3 directly from agent PCs?
How did we design highly available, fault tolerant system using RDS and Instances?
What about security?

Amazon EC2
Amazon Elastic Compute Cloud (Amazon EC2) is a web service that delivers reliable, scalable, and secure computing capacity in the cloud. The service runs within Amazon’s proven network infrastructure and datacenters. The Amazon EC2 Service Level Agreement commitment is 99.95% availability for each Amazon EC2 Region
Reliable: With AWS, you take advantage of a scalable, reliable, and secure global computing infrastructure which serves as the virtual backbone of Amazon.com’s multi-billion dollar online business.
Scalable and high-performance: Using AWS tools, Auto Scaling, and Elastic Load Balancing, your application can scale up or down based on demand. Backed by Amazon’s massive infrastructure, you have access to compute and storage resources when you need them.
Secure: AWS utilizes an end-to-end approach to secure and harden our infrastructure, including physical, operational, and software measures.

Why do we need voice on social media?

Ramana Reddy — Wed, 09 Mar 2011 18:47:39 +0000

With technology advancing every day, people are flocking by the millions to social media sites like Facebook, Twitter, and LinkedIn. They use these outlets to obtain information such as recent news, to interact with friends, or even leave comments on articles written by strangers. Once they are logged in to these social media sites, they will do all of their tasks on the webpage without ever leaving. This is very similar to large gatherings, meetings, or even to shoppers visiting a local mall.

Due to the fact that money is where the customers are, merchants are sure to follow these crowds of people buzzing around on the social media sites. By getting in tune with the new market demands and paying close attention to what consumers want, merchants can more easily and efficiently raise their productivity. During the summer months in Washington D.C., you can find millions of tourists gathering to see the sites and monuments it has to offer. This means that there are also hundreds if not thousands of merchants also offering their services or selling wares.

Whenever people visit public places such as D.C., they tend to end up staying around for some time. They also will more than likely plan another trip to visit the area again at some point in the future. This is an ideal outlet for merchants because they can boost their profits off of these returning customers and slowly move in as well. At some point in time, the customers who start buying services on social media sites will require assistance and need a representative or help support line to answer any questions or concerns. If there is no efficient way for customers to interact with these merchants, productivity lowers and profits decrease. The big customers and businesses such as Delta, JC Penney, and Toys r US have present pages on facebook but also have big call centers to provide support, answer questions and run customer outreach programs.

For those merchants or business owners who need to provide call center services but cannot afford to setup their own service have a choice now, 3CLogic’s new talkEase facebook widget. With this widget, you as a merchant can gain lasting relationships with your customers, gain trust and more efficiently offer support and services to your prospective customers by adding voice to your Facebook pages. Using this widget, you can reach prospects and customers by providing instant interactions and exceptional service. Your customers will be thrilled when they put in less work and receive more support from your end. This widget will be placed on your Facebook page and will contain customizable tabs of your choosing.

Holding a contest? Want a tab for your customers to make reservations? Wish to provide customer or technical support in an easily accessible location? These tabs will be customized to fit your needs. Use this widget to:
*Increase the number of “likes” on your Facebook page.
*Bring traffic to your page to promote new services to both prospects and existing customers.
*Enhance productivity rates by increasing communication with your customers.
*Get to know your customers to build lasting relationships and trust.

Here is the link to talkEase demo video which demonstrates the new Facebook widget:

http://www.facebook.com/video/video.php?v=10150144236899534&oid=242779261005&comments

Interested? Please send us an e-mail to sales@3clogic, and we will get you started. Or, please visit 3CLogic’s Facebook page, click “like” and then locate the tab titled “Facebook Business Package” and enter in your name and phone number to connect with a talkEase representative.