3CLogic, the only cloud-based contact center solution hosted on Amazon Web Services (AWS), today announced the successful transition of Rising Point Solutions to the 3CLogic system. Rising Point Solutions is an industry leader in credit consultation and credit restoration services for both consumers and businesses. Now that they are utilizing the most advanced contact center software available, their customers are experiencing dramatically increased levels of service and support on their way to financial recovery.

3CLogic is pleased to provide Rising Point Solutions with highly scalable and reliable contact center software that is already showing 99.95% uptime and a 50% increase in connectivity. Rising Point Solutions made the decision to move to the 3CLogic cloud-based system because the offerings of advanced features, iron-clad security, 24/7 support, and competitive pricing solved all of their business demands. 3CLogic was able to handle the transition smoothly by integrating with Infusionsoft, Rising Point Solutions’ existing CRM software.

“During our evaluation we were very impressed with what 3CLogic was offering in terms of features and functionality. The ease of integration with Infusionsoft and the reliability of the cloud based call center software has been a bonus,” said, Tyler Wagley, Regional Manager of Rising Point Solutions. “We like that you can trigger actions in Infusionsoft from within the dialer which has been huge for us,” added Wagley.

“It is a pleasure to welcome Rising Point Solutions to our growing list of customers. Integrating telephony with industry leading CRM software such as Infusionsoft takes a company’s productivity to new heights. We are glad to see Rising Point Solutions take advantage of 3CLogic’s next generation cloud based platform which provides unprecedented reliability compared to other platforms in the market today,” added, Raj Sharma, President and CEO of 3CLogic.

The new business relationship between 3CLogic and Rising Point Solutions has enabled Rising Point to reach out and deepen its relationships with its customers, assisting them with restoring their credit so that they can build a stable financial future.

About 3CLogic

3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, find 3CLogic on the web at:http://www.3clogic.com or Twitter @3clogic.

About Rising Point Solutions

Rising Point Solutions L.L.C. was first established in Colorado in 2005, and then moved headquarters to Grapevine, Texas. Their sole purpose is to provide an opportunity for consumers and businesses to improve their credit and change their lives. It is their passion to help raise their credit scores, establish a brighter financial future, and protect their good name. They specialize in working with mortgage lenders and home builders to help consumers qualify to buy a home. Their mission is to provide an honest, professional credit consulting and restoration program. For more information about Rising Point Solutions go to w ww.risingpointsolutions.com.

Media Contacts:
David Rastatter
3CLogic
drastatter(at)3clogic(dot)com

Rising Point Solutions
4851 Merlot Avenue #540
Grapevine, TX 76051
817-510-9800

The Following are the Guides Presented in the 3Clogic Documentations Page.

Please Click here to visit the 3CLogic Documentations Page

Welcome to 3CLogic Client User Guide

On April 27, 2013, 3CLogic, the leader in cloud based contact center software hosted on Amazon Web Services (AWS), proudly announced the general availability of its latest cloud contact center Software. This release, 4.4, addresses many of the commonly requested features from 3CLogic’s growing customer base.

The 4.4 software update will increase the efficiency in contact centers for both supervisors and agents. Supervisors can more efficiently use their time by not having to wait to check for import and export jobs to be completed, and they will be able to manage call-backs without contacting 3CLogic support team. On the agent side, agents will not have to restart the 3CLogic client every time a change is made to a project.

“With the most recent release of 3CLogic Cloud Call Center software, we are enhancing the tools that make the lives of call center administrators easier,” says Ramana Reddy, Director Product Management at 3CLogic. “Automation directly impacts call center performance and our customers count on us to deliver performance where it matters.”

Some of the key upgrades in 3CLogic’s 4.4 Software release are:

a)    Notifications can be sent to the administrator or supervisor when import leads or reports are available. Additionally, administrators or supervisors will be emailed once jobs are completed. Normally, supervisors have to constantly monitor the portal to see if this has been completed, but this new feature gives them a real-time report on the job.
b)    Call backs can be imported and edited on the portal. This gives administrators the ability to import callbacks from other systems and change the time of the callbacks. Previously, admins had to send the list to the 3CLogic support team, and the team would have to import the leads. Now, both agents and the supervisors can make changes to the callback if it is no longer valid or if they want to reschedule the callback.
c)    A dynamic configuration feature has been added to the 3CLogic client. Administrators, after making changes to projects, can push the changes to their agents without requiring a restart from agents. The changes to the inbound and outbound projects can happen live without the agents having to worry about logging out. This increases agent productivity and the call center workflow is not inhibited.

About 3CLogic

3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at: 800-350-8656 or info(at)3clogic(dot)com. Find 3CLogic on the web at: 3clogic.com. Tweet us @3clogic.

Why We Chose JAVA for Our Server:
1.    Applications built on JAVA are highly scalable.
2.    Linux servers are more reliable and more available than Windows servers. If we had selected .NET over JAVA, then we would have been limited to Windows servers.
3.    JAVA applications are server agnostic and can be run either on Linux or Window servers.
4.    .NET can only run on Windows servers which are more expensive than Linux servers. This translates to lower prices for our customers.
5.    Almost all financial companies use Linux-based servers. Google, Facebook, Yahoo and Amazon, to name a few, run on Linux servers.

Why We Chose .NET to Build the 3CLogic Client Software:
1.    Windows PCs are standard in all call centers. 92% of all PCs are Windows-based.
2.    .NET integrates better with Windows OS and typically uses less memory. We have even successfully run the 3CLogic Client in Windows 2000 machines with only 512 MB Ram.
3.    Installation of .NET-based applications on Windows is an easier and faster process.
4.    .NET makes it easier to give software the look and feel of an application like Windows.
5.    For Windows application development, .NET has better tools and technologies available than just those for JAVA.

3CLogic contact center software has been designed to give the fastest transfers to agent for outbound calling campaigns to consumers. The answering machine detection module running in 3CLogic client rather than on centralized dialer determines whether a call has been connected to a ‘live’ person or an answering machine.

Download The Entire White Paper

3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), today announced the successful completion of Quez Media’s transition to 3CLogic’s system. Quez Media Marketing, a Minority Business Enterprise (MBE) total marketing communications provider, was experiencing severe outages and low connect rates with their previous service provider. The new business relationship between 3CLogic and Quez Media has enabled Quéz to grow their business, streamline costs, and deepen customer relationships.

By using 3CLogic’s contact center software, Quez Media Marketing has achieved a 50% increase in connect rate while experiencing zero outages with 3CLogic’s fully redundant cloud based system. The new level of reliability, paired with the top features in the marketplace, is why Quéz transitioned away from Five9 to3CLogic. This has helped Quez Media with the desired performance (combined with the reliability) that their business demands.

“The first generation of cloud based contact center systems were not designed for 100% uptime. 3CLogic’s next generation Virtual Telephony Application Grid (V-TAG) is based on a distributed architecture with no single points of failure. It is a pleasure to see Quez Media migrate to 3CLogic and take full advantage of 3CLogic’s fully redundant system,” said, Raj Sharma, President and CEO of 3CLogic.”

Mike Blanchard, Chief Operating Officer of Quez Media added, “Our customer acquisition rate has gone up by 30% because of higher connect rates and 100% uptime that 3CLogic’s cloud based contact center system provides us. We are delighted to partner with 3CLogic,” said Mike.

About 3CLogic
3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at: 800-350-8656 or info(at)3clogic(dot)com. Find 3CLogic on the web at: http://www.3clogic.com. Tweet us @3clogic.

About Quez Media Marketing
Quéz Media enables clients to grow business, streamline costs and deepen customer relationships. To collect new customers, you first must connect with them. Our inventive, technology-driven marketing solutions help clients identify, reach and penetrate ideal targets in new ways. We constantly work to keep our clients relevant.

Media Contacts:
David Rastatter
3CLogic
drastatter(at)3clogic(dot)com

Mike Blanchard, CPA
Chief Operating Officer
Quéz Media Marketing
1138 Prospect Ave.
Cleveland, OH 44115
O: 216.910.0202 ext.712
C: 440.731.1327
http://quezmedia.com

3CLogic, the leader in cloud-based contact centers hosted on Amazon Web Services (AWS), today announced its technology integration withInfusionsoft, the only all-in-one sales and marketing software for small businesses that combines CRM, marketing and e-commerce. With Infusionsoft and 3CLogic’s cloud-based contact center, customer service reps will have a 360 degree view of all voice, chat, and social media interactions with clients.

From within Infusionsoft, customers will be able to launch telemarketing campaigns or reach prospects with one click. All state-of-the-art call center capabilities are delivered from the cloud. With 3CLogic’s inbound and outbound contact center software, companies have more accurate and timely information about their prospect or customer so they can:

• More efficiently respond to communications
• Ensure customer satisfaction with better service
• Drive toward a larger lifetime value of each account, customer, or client.

“We are proud to welcome 3CLogic to the Infusionsoft Marketplace” says Brian Kappus, Marketplace Partner Manager for Infusionsoft. “Our Marketplace is full of innovative business solutions like 3CLogic that are designed beautifully to work with Infusionsoft. 3CLogic will help our customers be more successful by saving them time so they can focus on great customer service and growing sales.”

“Infusionsoft provides invaluable marketing and sales tools to small businesses,” said, Raj Sharma, President and CEO of 3CLogic. “With the integration of 3CLogic’s contact center capabilities with Infusionsoft, a new world of communications opens up for small businesses, without having to invest in a separate phone or call center system.”

About 3CLogic
3CLogic, headquartered in Rockville, MD, offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat, and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at: 800-350-8656 or info(at)3clogic(dot)com. Find 3CLogic on the web at: http://www.3clogic.com.

About Infusionsoft
Infusionsoft provides an all-in-one sales and marketing software for small businesses. Its web-based system helps small businesses automatically market to get more customers, grow sales and save time. The privately held, six-time Inc. 500/5000 company is based in Chandler, Ariz. and is funded by Goldman Sachs, Mohr Davidow Ventures and Signal Peak Ventures. For more information, visit http://www.infusionsoft.com.

Media Contacts:
David Rastatter
3CLogic
drastatter(at)3clogic(dot)com

Laura Collins
Infusionsoft
(480) 499-6773
laura.collins(at)Infusionsoft(dot)com