Tagged: Facebook RSS

  • MikeU 9:27 AM on May 24, 2012 Permalink | Log in to leave a Comment
    Tags: , , , , , , , , , Facebook, , , , , , , , , , ,   

    Simple Call Solutions Leverages 3CLogic’s Call Center Software to Choose its own Carrier for Inbound and Outbound Campaigns 

    Simple Call Solutions integrates its carrier of choice with 3CLogic’s Contact Center Solutions, achieving complete customization and flexibility. Simple Call Solutions can now interconnect with VoIP carriers worldwide to serve their customers round the clock.

    3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), is proud to welcome Simple Call Solutions onboard after switching to 3CLogic’s cloud based contact center software from their previous system. Providing 24/7 outsourced service and support to clients in various countries, Simple Call Solutions delivers flexible and innovative services for administering Inbound and Outbound campaigns. With traditional call center vendors, businesses are often forced into long term agreements with software that only covers a few of their business requirements. For Simple Call Solutions, the ability to integrate their own carrier with 3CLogic’s cloud based call center software is essential for its success.

    Simple Call Solutions, located in Costa Rica, provides exceptional outsourcing services in areas such as outbound sales campaigns, telemarketing and inbound customer support. Similarly, Simple Call Solutions provides services to its customers for credit card processing as well as order taking. 3CLogic provides Simple Call Solutions with comprehensive reporting tools to efficiently manage customer campaigns. For Simple Call Solutions, following up with customers is a critical aspect of providing superior, 24/7 support. 3CLogic provides Simple Call Solutions with scheduled call back and reminder tools to enhance their customer support experiences and productivity.

    Dennis Fitzgerald, CEO of Simple Call Solutions stated, “With traditional Contact Center Solutions in today’s market, it’s almost impossible to find a company that works with your unique business needs. 3CLogic allows us to incorporate our own trusted carrier while providing us excellent service quality at the most efficient prices in the industry. We are proud to say our productivity rates have increased upwards of 80% since switching to 3CLogic.”

    Simple Call Solutions benefits from 3CLogic’s real time and historical reporting tools. With their previous system, Simple Call Solutions lacked the ability to track all incoming and outgoing calls in addition to other necessary reporting tools. With 3CLogic’s contact center software, Simple Call Solutions can now track, monitor and save all reports in both real time and historical formats.

    “We know that providing our customers with the right tools to effectively manage their call center operations is critical to their success,” said Raj Sharma, President and CEO of 3CLogic. “We are pleased to offer Simple Call Solutions advanced features required to provide excellent outsourcing services and 24/7 inbound support to their valued customers. Simple Call Solutions can now have complete access to all inbound and outbound calls with reporting features customized for their industry.”

    By switching to 3CLogic’s Contact Center Solution, Simple Call solutions can provide its customers with reliable and comprehensive technological features for all of their business needs ranging from appointment setting to order processing. The 3CLogic software allows Simple Call Solutions to efficiently administer 24/7 Inbound support while also providing outsourcing solutions to any industry in any location.

    About 3CLogic:

    3CLogic, headquartered in Rockville, Md., offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

    About Simple Call Solutions:

    Located in Costa Rica, Simple Call Solutions offers 24/7 Inbound Support services worldwide. With Support lines covering multiple languages such as English, Spanish, French, Portuguese and more, Simple Call Solutions provides top of the line customer support and outsourcing answering services to businesses everywhere. Specializing in custom-tailored solutions for companies seeking PBX setup, VoIP (Voice over IP), Call Center outsourcing and telemarketing, Simple Call Solutions aims for exquisite customer service as well as innovative and flexible solutions for business of all sizes. Similarly, Simple Call Solutions offers outbound telemarketing, customer retention, order processing, answering services as well as lead generation and sales processes. For more information on Simple Call Solutions, please visit http://www.simplecallsolutions.com. Or, connect with them on Facebook: http://www.facebook.com/SimpleCallSolutions.

     
  • Taryn Cheatham

    Taryn Cheatham 8:41 AM on May 2, 2012 Permalink | Log in to leave a Comment
    Tags: , Facebook, LinkedIn, , Twitter   

    Social Media; why it’s more than just your social platform 

    Ahh. The wonderful, explosive, sparkly, brain consuming world of Social Media. As the past two years have trickled on and Facebook, Twitter and LinkedIn have taken over our smartphones everywhere, we have all learned to communicate with our desired parties within seconds of submitting a message or post. Just recently, I heard of a situation a friend was having with social media. It seemed as if my friend had deleted their social media platform temporarily so they could focus more on school, work, etc. This seemingly was un-problematic for the most part (besides the frantic “what” and “where’d you go’s” from friends and family), until an important event was being held. And, as Mark Zuckerberg so brilliantly noticed, many people are more likely to remember, interact, and reply to invites for events that are posted on social media sites. Blame it on the instant gratification of knowing who’s planning on visiting your event, how quickly they click “attending” or who has changed their mind to “maybe” that has made this feature an explosion in the event planning world. Due to the fact that my friend no longer had an activated social media page, he was excluded from the invite and was not contacted through email or phone. After the event had passed and my friend caught word of the mis-invitation, he confronted the party planner and asked why he was not contacted. The answer was simple; the instant connection was lacking. There was no connection to my friend and the other members, updated times and locations or even the plans of the event. He explained to my friend that he had asked him many times before to re-activate his social media site, and it was not his fault that he was not in the loop.

    Isn’t this how things are working these days? Is it now solely up to us as individuals to be immersed in these outlets in order to stay relevant and “in the loop”? The answer is, yes. Of course, just like any other life rule comes exceptions, and yes, there are exceptions to this rule in some cases. In regards to business, this is not the case. Businesses who fail to properly integrate their social media efforts into their business model lose out on a large portion of business. More importantly, they lose out on unique relationships being formed and molded through these sites. You see, the beauty about social media and business operations is that you can convey every face of your company;every mind; every individual team player that builds your company up to the prestigious title that you so proudly hold today. You want to get to know your customers; what they like, what they want, what they don’t want. Most importantly, you want your customers to get to know YOU. Sure you’re a well known company with excellent services, but why not be more? Why not show them that there’s a face behind that company logo? You can use these means of social media sites to update your customers on what’s new with your company whether it be new partnerships, events, a seminar being hosted with important figureheads from your corporation, or even meet and greets. Heck, even post pictures from your company barbecue or business softball team. Customers love seeing personality. They want to feel like there is a relationship formed from person to person. Not customer to business branding.

    The benefits that come from integrating your social media efforts with your business process are voluminous. Not only do you connect with your customers on a wider level, but you also reach out to a larger percentage of audience than you could before. Social media is all about networking. There’s a viral spread of goods and services that link people together. By putting your business out on these platforms as a name and face to watch out for, you create that interest that intrigues people to interact with your social media efforts. This extends your offerings to their networks, who then extend to their networks. Your business gets an undeniable amount of exposure, while you don’t have to lift a finger. Well, besides posting that hilarious picture of Tim dozing off at the water cooler…

    Check us out on Facebook! http://www.facebook.com/3clogic.

     

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