With data just in Salesforce you can leverage the security features of Salesforce which provide both strength and flexibility. However, protecting your data is a joint responsibility between you and salesforce.com. The security features in Salesforce enable you to empower your users to do their jobs efficiently, while also limiting exposure of data to the users that need to act upon it. Implement security controls that you think are appropriate for the sensitivity of your data. Your data is protected from unauthorized access from outside your company, and you should also safeguard it from inappropriate usage by your users.
Please do email me at ramana@3clogic.com if you have any questions or comments.

3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), is proud to welcome Simple Call Solutions onboard after switching to 3CLogic’s cloud based contact center software from their previous system. Providing 24/7 outsourced service and support to clients in various countries, Simple Call Solutions delivers flexible and innovative services for administering Inbound and Outbound campaigns. With traditional call center vendors, businesses are often forced into long term agreements with software that only covers a few of their business requirements. For Simple Call Solutions, the ability to integrate their own carrier with 3CLogic’s cloud based call center software is essential for its success.

Simple Call Solutions, located in Costa Rica, provides exceptional outsourcing services in areas such as outbound sales campaigns, telemarketing and inbound customer support. Similarly, Simple Call Solutions provides services to its customers for credit card processing as well as order taking. 3CLogic provides Simple Call Solutions with comprehensive reporting tools to efficiently manage customer campaigns. For Simple Call Solutions, following up with customers is a critical aspect of providing superior, 24/7 support. 3CLogic provides Simple Call Solutions with scheduled call back and reminder tools to enhance their customer support experiences and productivity.

Dennis Fitzgerald, CEO of Simple Call Solutions stated, “With traditional Contact Center Solutions in today’s market, it’s almost impossible to find a company that works with your unique business needs. 3CLogic allows us to incorporate our own trusted carrier while providing us excellent service quality at the most efficient prices in the industry. We are proud to say our productivity rates have increased upwards of 80% since switching to 3CLogic.”

Simple Call Solutions benefits from 3CLogic’s real time and historical reporting tools. With their previous system, Simple Call Solutions lacked the ability to track all incoming and outgoing calls in addition to other necessary reporting tools. With 3CLogic’s contact center software, Simple Call Solutions can now track, monitor and save all reports in both real time and historical formats.

“We know that providing our customers with the right tools to effectively manage their call center operations is critical to their success,” said Raj Sharma, President and CEO of 3CLogic. “We are pleased to offer Simple Call Solutions advanced features required to provide excellent outsourcing services and 24/7 inbound support to their valued customers. Simple Call Solutions can now have complete access to all inbound and outbound calls with reporting features customized for their industry.”

By switching to 3CLogic’s Contact Center Solution, Simple Call solutions can provide its customers with reliable and comprehensive technological features for all of their business needs ranging from appointment setting to order processing. The 3CLogic software allows Simple Call Solutions to efficiently administer 24/7 Inbound support while also providing outsourcing solutions to any industry in any location.

About 3CLogic:

3CLogic, headquartered in Rockville, Md., offers a full suite of cloud based inbound and outbound customer interaction channels such as voice, chat and social media, which integrate with existing Customer Relationship Management (CRM) software. This integration provides businesses with a 360 degree view of all customer interactions regardless of the channel chosen by their customers. With 3CLogic’s cloud based Contact Center, companies have more accurate and timely information about their prospect or customer and they can more efficiently respond to communications, ensure customer satisfaction with better service, and drive toward a larger lifetime value of each account, customer or client. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

About Simple Call Solutions:

Located in Costa Rica, Simple Call Solutions offers 24/7 Inbound Support services worldwide. With Support lines covering multiple languages such as English, Spanish, French, Portuguese and more, Simple Call Solutions provides top of the line customer support and outsourcing answering services to businesses everywhere. Specializing in custom-tailored solutions for companies seeking PBX setup, VoIP (Voice over IP), Call Center outsourcing and telemarketing, Simple Call Solutions aims for exquisite customer service as well as innovative and flexible solutions for business of all sizes. Similarly, Simple Call Solutions offers outbound telemarketing, customer retention, order processing, answering services as well as lead generation and sales processes. For more information on Simple Call Solutions, please visit http://www.simplecallsolutions.com. Or, connect with them on Facebook: http://www.facebook.com/SimpleCallSolutions.

3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), is proud to announce a four-point incentive program to encourage enterprise customers constrained by outdated call center technology to switch to a cloud based solution that fully integrates with their existing CRM systems. This four-point incentive promotion will be running throughout the months of February and March, ending on March 30th, 2012.

The incentives announced under the CRM Connector Package include:

1. Contact Center Integration with existing CRM systems: For a limited time, 3CLogic is offering qualified users of CRM systems such as Salesforce.com, Microsoft Dynamics, and Leads360 full assistance to integrate Computer Telephony Integration (CTI) controls within their CRM user interface. Users will spend little to no time adjusting to CTI controls embedded within homegrown or standard CRM systems as they continue to use the CRM interface they are most knowledgeable and comfortable with. The goal is to increase user productivity and make their workflow more efficient while decreasing any additional training or learning time.

2. Free CRM Integration: 3CLogic is offering new customers under this program free customization services and support for integrating their existing CRM software with 3CLogic’s Contact Center Software. This incentive will help customers migrate from outdated premised based call center technology to a cloud based contact center. Included with this offer are free customization, complete scalability and tailored flexibility to provide a comprehensive service to increase revenues and eliminate capital expenses.

3. Discounted Training: With the CRM Connector Package, customers will receive a 50% discount on user and administrative training throughout the promotional period. These are live training sessions conducted by certified 3CLogic representatives and support staff. Additionally, customers will have free access to e-training modules.

4. Fully Customizable Customer Information Management: The CRM Connecter Package makes administering customer information easy and effortless instead of a difficult process. With the CRM Connector Package, contact center managers will have the ability to migrate their representatives over to an easy to use interface where phone calls can be stopped, started, managed, and administered using CTI through a single window view. 3CLogic will perform all the customization required to do this.

“Our customers have told us that Contact Center integration with CRM systems is the most critical part in providing superb customer service and conducting effective marketing campaigns.” said Ramana Reddy, Director of Client Services at 3CLogic. He continued, “This promotion now allows us to offer new 3CLogic customers an opportunity they can’t pass up – a comprehensive CRM and CTI integration package at absolutely no cost to them while they migrate to a cloud based Contact Center”.

3CLogic provides a unique cloud based contact center platform built on its Virtual Telephony Applications Grid (V-TAG) architecture. Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that can seamlessly integrate with existing CRM programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt on-demand software for customer interaction.

About 3CLogic:

3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

Some terms and conditions apply to these offers, and prospective users will be asked to provide proof of their current monthly payments. Users of other software platforms should visit http://www.3clogic.com or call 1-800-350-8656 to request more details about this limited-time offer.

Pricing and Availability

The 3CLogic Cloud Based Contact Center service is available immediately under the “Cloud Switch” program by calling 1-800-350-8656 and talking to a Cloud Switch Specialist. A detailed video demonstration of the software can be viewed at http://www.3clogic.com/demos. On average, 3CLogic is priced significantly lower than comparably-configured competitive offerings along with the widest range of pricing and licensing terms. For example, some of the starter packages from 3CLogic start as low as $995 and include a comprehensive suite of call center features. Offer ends on December 30th, 2011.

About 3CLogic

3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions as well as cloud based VoIP call center solutions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound and Outbound call center capabilities combined with their cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

3CLogic, the leader in cloud based call center confirmed today that it sees a definite reversal in the trend of outsourcing call center jobs to other countries. Cloud based call center service providers like 3CLogic are in a great position to help those companies which are bringing jobs back to US. Specifically, the virtual call center capabilities from 3CLogic provide the flexibility of having home based agents. Recent reports indicate US unemployment rates remain persistently high at 8.6%. In previous years, many businesses resorted to outsourcing their call center inquiry and support lines overseas in hopes of lower cost per call and lower labor costs. What they didn’t realize, however, was just how much they were putting their business and their country in a down-spiral recession. While outsourcing may have cut costs in areas such as infrastructure and utility fees in the past for some businesses, it has also reportedly lowered customer satisfaction and brand loyalty for them as well.

According to a recent report by Datamonitor, there are an estimated 243,000 offshore agents currently handling calls from U.S. consumers. While outsourcing customer support lines to other geographical locations may seem to be cheaper in terms of hourly agent pay or cost per call, there is a huge disconnect between customers and off-shore agents. Customers call in with questions, comments and inquiries; expecting nothing less than the best of breed support. No customer wants to wait on hold or be charged with extra over-sea phone fees, and they most certainly don’t want to speak with an agent who doesn’t understand their problem or concerns. By outsourcing your agents, you risk compromising your customer satisfaction rates, lowering your reputation, and hitting your business where it hurts: revenue.

“With 3CLogic’s cloud based call centers based on VoIP and virtual capabilities, it actually costs less to have home based agents in the US than having agents overseas. The myth of cost savings with outsourcing has been disproved at this point; showing how logical and cost efficient it is to home shore and bring down the unemployment rate”, said Raj Sharma, President and CEO of 3CLogic.

Furthermore, it doesn’t take much for businesses to realize that lack of agent retention, loss of productivity and faulty customer support produced by outsourcing call centers dramatically lowers their revenues and sales. Companies that have mastered the art of home-shoring reap the benefits at a time where their customers need quality customer support the most. Companies such as 3CLogic provide businesses with top of the line contact center software to perform full-featured capabilities at a fraction of the cost of traditional and outsourced call centers. Businesses experience customized scalability and flexibility as they have the choice of launching their contact centers fully from the cloud. This cuts infrastructure and maintenance fees, and brings well needed jobs back to the US.

About 3CLogic:

3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution.3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

A new feature recently added to 3CLogic’s contact center software is ‘Agent Group’. Agent Group is a feature that refers to the process of distributing calls to group of agents. This concept is used to select which agent group will receive all customer calls. All call center businesses depend heavily upon leads in order to run efficiently. Therefore, it is imperative that these leads get connected with the most proficient agents to handle their call inquiries. Agent group makes this extremely easy to configure.

Feature of Agent Group:

1. With the agent group, you can make the group of agents instead of consider an agent separately.
2. After making the agent groups, it is easy to apply attributes on the basis of agent group.
3. Agent group of call center agents provides more flexibility to apply policies on the agents.

Agent Group also increases the performance of the call center.

1. Agent group provides reports of all called leads.
2. Agent groups allow administrators to set permissions on who has access to the information and features located within.

The Agent Group feature categories the level of agents in the call center based on their skill levels and capabilities.