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  MikeU 9:46 AM on March 29, 2012 Permalink | Log in to leave a Comment
  Tags: 3CLogic (20), analytics (2), availability (3), Business (9), call center (22), Cloud (13), cloud call center (5), contact center (12), cost (8), CRM (11), CRM Integration (4), Dial (6), Dialer (8), flexibility (5), Hosted (11), Microsoft Dynamics, Predictive Dialer (4), Reporting (7), Representatives (4), sales (12), Salesforce (4), social media (11), support (5), Voice (9)   

  3CLogic Announces Special Customer Relationship Management Connector Package to help with migration to Cloud Based Contact Centers 

  Four point incentive package to help enterprise contact centers improve customer interactions while moving to cloud. Seamless integration with cloud and premise based Customer Relationship Management (CRM) systems.

  3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), is proud to announce a four-point incentive program to encourage enterprise customers constrained by outdated call center technology to switch to a cloud based solution that fully integrates with their existing CRM systems. This four-point incentive promotion will be running throughout the months of February and March, ending on March 30th, 2012.

  The incentives announced under the CRM Connector Package include:

  1. Contact Center Integration with existing CRM systems: For a limited time, 3CLogic is offering qualified users of CRM systems such as Salesforce.com, Microsoft Dynamics, and Leads360 full assistance to integrate Computer Telephony Integration (CTI) controls within their CRM user interface. Users will spend little to no time adjusting to CTI controls embedded within homegrown or standard CRM systems as they continue to use the CRM interface they are most knowledgeable and comfortable with. The goal is to increase user productivity and make their workflow more efficient while decreasing any additional training or learning time.

  2. Free CRM Integration: 3CLogic is offering new customers under this program free customization services and support for integrating their existing CRM software with 3CLogic’s Contact Center Software. This incentive will help customers migrate from outdated premised based call center technology to a cloud based contact center. Included with this offer are free customization, complete scalability and tailored flexibility to provide a comprehensive service to increase revenues and eliminate capital expenses.

  3. Discounted Training: With the CRM Connector Package, customers will receive a 50% discount on user and administrative training throughout the promotional period. These are live training sessions conducted by certified 3CLogic representatives and support staff. Additionally, customers will have free access to e-training modules.

  4. Fully Customizable Customer Information Management: The CRM Connecter Package makes administering customer information easy and effortless instead of a difficult process. With the CRM Connector Package, contact center managers will have the ability to migrate their representatives over to an easy to use interface where phone calls can be stopped, started, managed, and administered using CTI through a single window view. 3CLogic will perform all the customization required to do this.

  “Our customers have told us that Contact Center integration with CRM systems is the most critical part in providing superb customer service and conducting effective marketing campaigns.” said Ramana Reddy, Director of Client Services at 3CLogic. He continued, “This promotion now allows us to offer new 3CLogic customers an opportunity they can’t pass up – a comprehensive CRM and CTI integration package at absolutely no cost to them while they migrate to a cloud based Contact Center”.

  3CLogic provides a unique cloud based contact center platform built on its Virtual Telephony Applications Grid (V-TAG) architecture. Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that can seamlessly integrate with existing CRM programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt on-demand software for customer interaction.

  About 3CLogic:

  3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

  Some terms and conditions apply to these offers, and prospective users will be asked to provide proof of their current monthly payments. Users of other software platforms should visit http://www.3clogic.com or call 1-800-350-8656 to request more details about this limited-time offer.

  Pricing and Availability

  The 3CLogic Cloud Based Contact Center service is available immediately under the “Cloud Switch” program by calling 1-800-350-8656 and talking to a Cloud Switch Specialist. A detailed video demonstration of the software can be viewed at http://www.3clogic.com/demos. On average, 3CLogic is priced significantly lower than comparably-configured competitive offerings along with the widest range of pricing and licensing terms. For example, some of the starter packages from 3CLogic start as low as $995 and include a comprehensive suite of call center features. Offer ends on December 30th, 2011.

  About 3CLogic

  3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions as well as cloud based VoIP call center solutions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound and Outbound call center capabilities combined with their cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

   

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  Taryn Cheatham 7:26 AM on March 21, 2012 Permalink | Log in to leave a Comment
  Tags: 3Clogic call center (4), CRM (11), CRM Integration (4), Dashboard (2), Leads Management, Microsoft Dynamics, Reporting (7), Representatives (4), Salesforce (4), social media (11)   

  CRM May Not Stand for “Chocolate Roasted Marshmallows”, but the Integration is Just as Sweet 

  There are tons upon tons of articles and blogs from various companies discussing the importance of integrating your current CRM software with certain solutions or platforms. We’re here to explain to you not just WHY it’s important to integrate your CRM software with a reliable solution, but also what benefits your business can leverage by doing so. If you are using a current top-market CRM system such as Salesforce or Microsoft Dynamics, you are fully aware of the valuable organization and lead management features encompassed within. The true value in leveraging these types of systems is integrating it with your contact center solutions. Your representatives deal with a vast array of phone calls on a daily basis. While assisting your customers with any inquiries or concerns, it proves to be thoroughly impressive when they can recite the customer’s information back to them for instant verification. We say ‘instant’ in the terms that as soon as the call is connected, that customer’s information is displayed instantaneously on the representative’s screen for retrieval. Customers love this. We’ve all experienced poor customer support and service when calling into help desks or company branch lines. After being cycled to ‘Agent A’ all the way to ‘Agent Z’ just to wind back up at ‘A’ (who’s already forgotten what you’re talking about) is just about as satisfactory as a nice door ding on your new convertible. Nothing seems to say ’satisfaction’ quite as much as going through a horde of representatives to get the answer to one question. Why not eliminate all of these pitfalls all together and send the customer through ONE representative resulting in a positive customer satisfaction experience? Integrating your CRM software, whether it be Salesforce, Microsoft Dynamics or the like, will vastly improve the efficiency and effectiveness of your representatives.

  Your representatives benefit from having a single-view dashboard of customer data including all previous multi-channel communications with one click access to call recordings, chat transcripts and emails from the activities section of Salesforce.com. Also with integration, is the ability to switch up your representatives daily routines to save time and interact with a larger percentage of your customer base. And no, we don’t mean switching routines as in sending your representatives on lavish lunch dates and afternoon Taibo sessions at the beach. In typical contact center solutions, if there is no CRM integration implemented, representatives spend hours rekeying the same information into separate systems. This is redundant and extremely time consuming. Your representatives lose their train of thought every time a new customer interaction is in the queue. CRM integration with your existing solution provider means that your representatives can eliminate the multiple data entries and spend that extra time interacting with customers and making sales. That means all that time they used to spend manually rekeying the same data in to disparate systems is now spent on assisting more customers and being confident with their level of performance and work ethic.

  As a customer who’s been on the other side of a support call, there is nothing quite like a confident representative who’s determined to deliver you top of the line customer support and a stronghold solution to your inquiry.

  While your marketing representatives are virally spreading the word of your goods and services, leads from your social media platforms are added to your CRM system. These are all very ‘hot’ and relevant leads that need to be administered in a timely fashion. Manually extracting these leads from Salesforce.com to import into your solution leaves too much room for manual error, and wastes precious time that your agents could be spending interacting with customers. This is where CRM integration comes into play. When your CRM is correctly integrated into your solution, it eliminates the need for two disparate systems, seamlessly updating your leads instantaneously. This allows your customers and prospects to interact with you not just from the web, but also from social media sites such as Facebook and Twitter as well. And, with social media sites all the rage today, businesses who fail to properly integrate leads and CRM end up losing out on a huge portion of the market.

  Want to find out more about other exciting benefits from integrating your CRM System with software such as 3CLogic’s contact center solutions such as real-time reporting and agent live dashboards? Click here to find out more.

  CRM Integration: brought to you by 3CLogic

   
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  MikeU 11:33 AM on September 29, 2011 Permalink | Log in to leave a Comment
  Tags: 3CLogic (20), availability (3), call center (22), Cloud (13), contact center (12), cost (8), CRM (11), CRM Integration (4), Hosted (11), Hosted Services (2), Microsoft Dynamics, sales (12), Salesforce (4), social media (11), Voice (9)   

  3CLogic Announces Extension of Cloud Switch Program 

  Three-point incentive program to help stop call centers from wasting money on expensive hosted services and premise based call center systems. Seamless and easy migration to 3CLogic’s Cloud Based Contact Center Service has been extended from September to December.

  3CLogic, the leader in cloud based contact centers, announced today that they will be extending their Cloud Switch program until the end of December due to the enthusiastic response from their initial offer. The Cloud Switch program has been extended and broadened for customers to switch from the platform they are currently using over to 3CLogic’s Call Center Service deployed on Amazon Web Services (AWS). This three-point incentives promotion originally scheduled to end in September, 2011, will now be running through the remainder of the year, ending on December 30th, 2011. While the initial program was directed at Five9 customers wanting to seamlessly migrate to 3CLogic’s contact center services, 3CLogic has now broadened the offer to include other platforms as well.

  The incentives announced under the “Cloud Switch” program include:

  1.    Software “trade-In” pricing: 3CLogic is offering qualified users using other hosted or premise based systems the one-time ability to switch to 3CLogic and pay half of the monthly software fees they currently pay to their existing vendor or service provider. For a 50 seat call center this could easily result in a savings of $32,500 in software fees on an annual basis.

  2.    Half-price CRM Integration: 3CLogic is offering new customers under the Cloud Switch program a 50% discount on customization services that may be required for integration with their existing Customer Relationship Management (CRM) software such as Salesforce.com and Microsoft Dynamics. This incentive will help customers in making the switch to 3CLogic transparent and cost-effective, while upgrading them to a new, up-to-date model that can serve as the technological foundation for years to come.

  3.    Free, discounted training: With Cloud Switch customers will receive a 50% discount on agent and supervisor training. These are live training sessions conducted by 3CLogic Certified Personnel. Additionally, customers will have free access to e-training modules. Customer sites with more than 50 users should contact 3CLogic for a tailored, on-site training course on the customer’s site.

  “After an enthusiastic response from our first announcement of the Cloud Switch Program, we decided to broaden and extend the program to include a wider spectrum of hosted and premise based systems. For instance, with our cloud based contact center service, we can really cut the annual maintenance bill that customers pay for premise based systems in half”, said Ramana Reddy, Director of Client Services at 3CLogic. He continued, “With customers taking full advantage of our initial Cloud Switch program, we couldn’t deny requests to open up the program to other platforms as well.”

  Some terms and conditions apply to these offers, and prospective users will be asked to provide proof of their current monthly payments. Users of other software platforms should visit http://www.3clogic.com or call 1-800-350-8656 to request more details about this limited-time offer.

  Pricing and Availability

  The 3CLogic Cloud Based Contact Center service is available immediately under the “Cloud Switch” program by calling 1-800-350-8656 and talking to a Cloud Switch Specialist. A detailed video demonstration of the software can be viewed at http://www.3clogic.com/demos. On average, 3CLogic is priced significantly lower than comparably-configured competitive offerings along with the widest range of pricing and licensing terms. For example, some of the starter packages from 3CLogic start as low as $995 and include a comprehensive suite of call center features. Offer ends on December 30th, 2011.

  About 3CLogic

  3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions as well as cloud based VoIP call center solutions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound and Outbound call center capabilities combined with their cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.