3G Technology
3G, the next generation of mobile communication systems, is a family of standards for mobile telecommunications by an international telecommunication Union. Unlike Wi-Fi, which is used when you are in a hotspot zone, 3G requires a subscription to the service from your mobile service provider. Most of the time data plans are available for 3G services.
What 3G can do apart from normal phone function ?
- Mobile TV – a provider redirects a TV channel directly to the subscriber’s phone where it can be watched.
- Video on demand – a provider sends a movie to the subscriber’s phone.
- Video conferencing – subscribers can see as well as talk to each other.
- Tele-medicine – a medical provider monitors or provides advice to the potentially isolated subscriber.
- Location-based services – a provider sends localized weather or traffic conditions to the phone, or the phone allows the subscriber to find nearby businesses or friends.
- High-speed Web
3G and Voice
The Internet has become a viable source of free and low-cost calls worldwide. This helps businesses and consumers save a lot of money due to the latest telephony application and services now available at any time. 3G technologies have an advantage over other technologies because they enable constant connections while you are on the move. Internet/connectivity is readily available all the time; on any portable device of choice. A user with a 3G device and service plan is well-equipped with all the Internet capabilities to permit the usage of free/cheap calls. All that’s required is a mobile application installed on the portable device. Many businesses have tapped into this idea, and have started to provide a vast array of free applications available for this very purpose.
3G and Call Center
Typical brick and mortar call centers require agents to remain stationary; at a desk in an on-premise contact center facility. In Hosted Contact Centers, remote agents have the ability to answer your support inquiries from any location of their choosing. Added benefits include decreased costs such as elimination of hefty infrastructure fees and downtime during upgrades.
