Tagged: Predictive Dialer RSS

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  MikeU 9:46 AM on March 29, 2012 Permalink | Log in to leave a Comment
  Tags: 3CLogic (23), analytics (2), availability (3), Business (9), call center (24), Cloud (14), cloud call center (5), contact center (13), cost (8), CRM (11), CRM Integration (4), Dial (7), Dialer (8), flexibility (5), Hosted (11), Microsoft Dynamics (3), Predictive Dialer, Reporting (7), Representatives (4), sales (12), Salesforce (4), social media (11), support (5), Voice (9)   

  3CLogic Announces Special Customer Relationship Management Connector Package to help with migration to Cloud Based Contact Centers 

  Four point incentive package to help enterprise contact centers improve customer interactions while moving to cloud. Seamless integration with cloud and premise based Customer Relationship Management (CRM) systems.

  3CLogic, the leader in cloud based contact centers hosted on Amazon Web Services (AWS), is proud to announce a four-point incentive program to encourage enterprise customers constrained by outdated call center technology to switch to a cloud based solution that fully integrates with their existing CRM systems. This four-point incentive promotion will be running throughout the months of February and March, ending on March 30th, 2012.

  The incentives announced under the CRM Connector Package include:

  1. Contact Center Integration with existing CRM systems: For a limited time, 3CLogic is offering qualified users of CRM systems such as Salesforce.com, Microsoft Dynamics, and Leads360 full assistance to integrate Computer Telephony Integration (CTI) controls within their CRM user interface. Users will spend little to no time adjusting to CTI controls embedded within homegrown or standard CRM systems as they continue to use the CRM interface they are most knowledgeable and comfortable with. The goal is to increase user productivity and make their workflow more efficient while decreasing any additional training or learning time.

  2. Free CRM Integration: 3CLogic is offering new customers under this program free customization services and support for integrating their existing CRM software with 3CLogic’s Contact Center Software. This incentive will help customers migrate from outdated premised based call center technology to a cloud based contact center. Included with this offer are free customization, complete scalability and tailored flexibility to provide a comprehensive service to increase revenues and eliminate capital expenses.

  3. Discounted Training: With the CRM Connector Package, customers will receive a 50% discount on user and administrative training throughout the promotional period. These are live training sessions conducted by certified 3CLogic representatives and support staff. Additionally, customers will have free access to e-training modules.

  4. Fully Customizable Customer Information Management: The CRM Connecter Package makes administering customer information easy and effortless instead of a difficult process. With the CRM Connector Package, contact center managers will have the ability to migrate their representatives over to an easy to use interface where phone calls can be stopped, started, managed, and administered using CTI through a single window view. 3CLogic will perform all the customization required to do this.

  “Our customers have told us that Contact Center integration with CRM systems is the most critical part in providing superb customer service and conducting effective marketing campaigns.” said Ramana Reddy, Director of Client Services at 3CLogic. He continued, “This promotion now allows us to offer new 3CLogic customers an opportunity they can’t pass up – a comprehensive CRM and CTI integration package at absolutely no cost to them while they migrate to a cloud based Contact Center”.

  3CLogic provides a unique cloud based contact center platform built on its Virtual Telephony Applications Grid (V-TAG) architecture. Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that can seamlessly integrate with existing CRM programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt on-demand software for customer interaction.

  About 3CLogic:

  3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

  Some terms and conditions apply to these offers, and prospective users will be asked to provide proof of their current monthly payments. Users of other software platforms should visit http://www.3clogic.com or call 1-800-350-8656 to request more details about this limited-time offer.

  Pricing and Availability

  The 3CLogic Cloud Based Contact Center service is available immediately under the “Cloud Switch” program by calling 1-800-350-8656 and talking to a Cloud Switch Specialist. A detailed video demonstration of the software can be viewed at http://www.3clogic.com/demos. On average, 3CLogic is priced significantly lower than comparably-configured competitive offerings along with the widest range of pricing and licensing terms. For example, some of the starter packages from 3CLogic start as low as $995 and include a comprehensive suite of call center features. Offer ends on December 30th, 2011.

  About 3CLogic

  3CLogic, headquartered in Rockville, Maryland, is a leading provider of social media applications for interactive e-commerce transactions as well as cloud based VoIP call center solutions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound and Outbound call center capabilities combined with their cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

   

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  MikeU 9:44 AM on February 29, 2012 Permalink | Log in to leave a Comment
  Tags: 3CLogic (23), Agents (7), Business (9), call center (24), Cloud (14), cloud call center (5), contact center (13), cost (8), Dial (7), Dialer (8), Hosted (11), political campaigns (2), Predictive Dialer, Reporting (7), sales (12), social media (11), Voice (9)   

  Kathy Nealy and Associates Kicks Off Political Campaign Calling Season with 3CLogic’s Call Center Solution 

  Kathy L. Nealy & Associates leverages 3CLogic’s call center solution for political campaign administration. 3CLogic’s phone bank capabilities provide KLNA with full outbound functionalities for community outreach on partisan and non-partisan candidates and referendums.

  Kathy L. Nealy & Associates partners with 3CLogic, a top call center software solution provider to administer efficient political phonebank management. The main goal of the partnership between KLNA and 3CLogic is to leverage full outbound functionalities to reach desired voters primarily in the Dallas County area. Kathy Nealy’s agents benefit from multiple 3CLogic applications such as Call Blast to send out important candidate news and announcements to thousands of residents in a matter of seconds and also leverage 3CLogic’s predictive dialer to eliminate manual dialing and reporting.

  3CLogic, the leading cloud based call center provider on AWS (Amazon Web Services Platform), provides Kathy L. Nealy & Associates with a comprehensive contact center solution tailored to their unique outbound requirements at a significantly lower cost than other solution providers. The aim of this partnership is to provide her firm with all of the mandatory tools required to collect research, data and statistics of registered voters.

  Kathy L. Nealy & Associates organize political campaigns on a local, state and national level with outbound functionalities from 3CLogic. The predictive dialer application provided by 3CLogic enables the firm’s agents to spend more time connecting with voters and less time manually dialing, marking and tallying. With this application, all dialing, message recording and reporting is done electronically, allowing the agents to work more efficiently and reach more voters compared to traditional phonebanks. The agents are provided with a single-window and user friendly interface for a complete list of past interactions and all pertinent information of the voter.

  Randall Bryant, VP of Operations stated, “We at Kathy L. Nealy & Associates require a solid system to reach out and interact with our voters. 3CLogic’s Contact Center Solutions provides us with all of the predictive dialing and outbound features we need to accomplish this.”

  “We at 3CLogic are pleased to work alongside Ms. Kathy Nealy, one of the most highly profiled figure heads in the political consulting and business development industry.” said Ajay Goel, Project Director at 3CLogic. “By partnering with 3CLogic, Kathy L. Nealy & Associates can reach out to a significantly larger percent of the community than before by using our comprehensive outbound applications”.

  With multiple administrative, managerial reporting and monitoring tools, Kathy L. Nealy & Associates can save and access reports in both historical and real-time formats for research and data. Comprehensive management features are also available, enabling a complete real-time bird’s eye view of performance and production.

  About 3CLogic:

  3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center solutions and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution. 3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact 3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

  About Kathy Nealy and Associates:

  Kathy L. Nealy & Associates is a well-known, high profile consulting firm established in 1982 and located in Dallas, Texas. Kathy L. Nealy & Associates performs communication and community outreach efforts at a local, state and national level. With political success stories such as Clinton/Gore Presidential Campaign to the Dallas Cowboys Stadium and American Airlines Center referendums, Kathy L. Nealy & Associates have earned a prestigious position in the political arena. Kathy L. Nealy and Associates is also certified as a Historically Underutilized Business (HUB) with the state of Texas and a Disadvantage Business Enterprise (DBE) with the North Central Texas Regional Certification Agency (NCTRCA).

  For more information about Kathy L. Nealy & Associates, please contact 214-374-3878 or http://www.kathynealy.com.

   
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  MikeU 9:47 AM on December 29, 2011 Permalink | Log in to leave a Comment
  Tags: 3CLogic (23), Agents (7), Business (9), call center (24), Cloud (14), cloud call center (5), contact center (13), cost (8), Dial (7), Dialer (8), flexibility (5), home based agents (3), Hosted (11), Outsourced (4), Outsourcing (3), Predictive Dialer, sales (12), social media (11), support (5), virtual call center (3), Voice (9)   

  Virtual Cloud Based Call Centers Combined With the Reversal of Outsourcing Trend can Contribute to Lower Unemployment Rates 

  Virtual call center technology from 3CLogic accelerates the growth of home based agents which can further bring down the US unemployment rate from 8.6%. It is now less expensive and more efficient for businesses to bring those call center jobs back to US.

  
  3CLogic, the leader in cloud based call center confirmed today that it sees a definite reversal in the trend of outsourcing call center jobs to other countries. Cloud based call center service providers like 3CLogic are in a great position to help those companies which are bringing jobs back to US. Specifically, the virtual call center capabilities from 3CLogic provide the flexibility of having home based agents. Recent reports indicate US unemployment rates remain persistently high at 8.6%. In previous years, many businesses resorted to outsourcing their call center inquiry and support lines overseas in hopes of lower cost per call and lower labor costs. What they didn’t realize, however, was just how much they were putting their business and their country in a down-spiral recession. While outsourcing may have cut costs in areas such as infrastructure and utility fees in the past for some businesses, it has also reportedly lowered customer satisfaction and brand loyalty for them as well.

  According to a recent report by Datamonitor, there are an estimated 243,000 offshore agents currently handling calls from U.S. consumers. While outsourcing customer support lines to other geographical locations may seem to be cheaper in terms of hourly agent pay or cost per call, there is a huge disconnect between customers and off-shore agents. Customers call in with questions, comments and inquiries; expecting nothing less than the best of breed support. No customer wants to wait on hold or be charged with extra over-sea phone fees, and they most certainly don’t want to speak with an agent who doesn’t understand their problem or concerns. By outsourcing your agents, you risk compromising your customer satisfaction rates, lowering your reputation, and hitting your business where it hurts: revenue.

  “With 3CLogic’s cloud based call centers based on VoIP and virtual capabilities, it actually costs less to have home based agents in the US than having agents overseas. The myth of cost savings with outsourcing has been disproved at this point; showing how logical and cost efficient it is to home shore and bring down the unemployment rate”, said Raj Sharma, President and CEO of 3CLogic.

  Furthermore, it doesn’t take much for businesses to realize that lack of agent retention, loss of productivity and faulty customer support produced by outsourcing call centers dramatically lowers their revenues and sales. Companies that have mastered the art of home-shoring reap the benefits at a time where their customers need quality customer support the most. Companies such as 3CLogic provide businesses with top of the line contact center software to perform full-featured capabilities at a fraction of the cost of traditional and outsourced call centers. Businesses experience customized scalability and flexibility as they have the choice of launching their contact centers fully from the cloud. This cuts infrastructure and maintenance fees, and brings well needed jobs back to the US.

  About 3CLogic:

  3CLogic, headquartered in Rockville, Md., is a leading provider of cloud based call center and social media applications for interactive e-commerce transactions. 3CLogic adds voice, chat and text capabilities to any e-commerce transaction on social media networks and combines them with a cloud based contact center solution.3CLogic’s Inbound Cloud Call Center and Hosted Predictive Dialer, combined with cloud technologies, helps companies of all sizes increase sales and provide better customer service. For more information, please contact3CLogic at 800-350-8656 or info(at)3clogic(dot)com. http://www.3clogic.com.

   
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  Nitin Gupta 7:25 AM on December 18, 2009 Permalink | Log in to leave a Comment
  Tags: Dialer (8), Hosted (11), Predictive Dialer   

  How is Server based Central dialer different from Distributed 3CLogic dialer? 

  To put it simply, a dialer is a piece of code that dials a number automatically.
  The goal of the dialer can differ with requirements. As an example, consider that Jane wants to call all her friends to invite them for dinner. She will do this in her own leisure and will call all the numbers sequentially, repeating them until she has called them all. This is what 3CLogic calls a Power Dialer.
  Now consider that she has 10000 guests to call. She will definitely need to hire some help, let’s call him George, to call on her behalf and let him make the calls. Since she is paying George per hour, she will like to make sure that her hire reaches the maximum number of guests possible in an hour(That’s being Scrooge). If I assume that some of these 10000 guests must have their phones sending calls directly to automated answering machines, Jane will be paying George to identify her guests on answering machines. What if most of her guests do not pick up, sending George directly to their answering machines? This would really hit Jane where it hurts; her wallet. All of these calls being sent to answering machines will cause Jane to be doubly poor because she is paying George for all the time he spends. One of the obvious goals for the dialer is to identify if the number is on an answering machine using standard heuristics called Answering Machine Detection. When the dialer detects answering machines before handing off the call to George, he can skip that call and move on to the next guest. 3CLogic calls this type of dialer, the Rapid Dialer.
  Now let’s add in the fact that Jane only has one day to complete the calls. By golly, she will have to hire Sally to work with George. Now Jane has hired two representatives and still is pressed on time issues. This makes the dialer a bit more interesting, because now the dialer applies artificial intelligence to determine when her hire is going to put the receiver down so it can start dialing a little earlier than that.
  During your own personal phone calls you may have noticed:
  • There is some time consumed in dialing
  • There is some initial silence, while your call is being connected
  • There is some ringing before the caller picks up the call
  If the dialer saves time for Sally and George, they are likely to make more calls per hour and will be more likely to complete the calls in a day. This is what we at 3CLogic call, the Predictive Dialer.
  Now poses the real question: How is a server based central dialer different from a distributed 3CLogic dialer? To start with, it saves Jane the cost of the central server which amounts up to thousands of dollars. The 3CLogic dialer also uses free computation cycles that Sally and George have on their laptops. This saves her greenbacks on power requirements. The 3CLogic dialer uses heuristics and algorithms which outdo even the best central dialers available in the market today. This all helps Jane save a few hours, and a few bucks- on commissions.
  To give you an overview of why the 3CLogic dialer works better than a central dialer, let me expand the number of hires to a bigger value, say 64 agents are hired and the calls to be made are racking up to a few million. Now imagine how many quad core central servers will need to compete to make this raw power available. Did you say 16? Well, you have just made a point why distributing the calls on the 3CLogic dialer makes the most sense.
  If this does not satisfy your ‘technical urges’, let me make another point. Every call that is made, requires a little RAM, a little of CPU cycles and a little of bandwidth (Is this technical?). Well, yes, if you know that there is limit to the amount of RAM you can have on a single server and the cost of high end CPU. To make matters worse, suppose your hires are distributed across the world, you will be paying double for the bandwidth requirements. Now who says that saving your bandwidth is futile? Not Jane Of course!!