• Huge initial setup cost of the Call Center
• Expensive hardware
• Hiring experts on the product for maintenance and support
• Planning for scalability, which might result in buying expensive equipment in advance
• Strategy to Ramp up and Ramp down quickly
• Cost of minutes (Telecom minutes)

This is a partial list, but the list surely goes on and on. 3CLogic fits in brilliantly as a risk mitigating solution to these complex business problems because:

• There is no expensive hardware required. All an agent needs is a PC, headset and reliable Internet connection to carry out high performance call center tasks.
• With Hosted call center, no maintenance and support team required.
• Scalability – Contact center managers can increase or decrease the number of agents as and when required to fit business demands.
• Ramp up and Ramp down as per need. One does not need to invest in expensive hardware or more over purchase hardware that is never used.
• Choose a provider, who gives you the best deal!
• Keep many backup providers.
• Strategise least cost routing using multiple providers for multiple destinations- big saving!
• No infrastructure fees as agents and representatives can work from their own unique locations.
• Pay as you go option. Pay for what you need, and what you need only.

Well, Do I still hear someone say “Risk”