Due to the fact that money is where the customers are, merchants are sure to follow these crowds of people buzzing around on the social media sites. By getting in tune with the new market demands and paying close attention to what consumers want, merchants can more easily and efficiently raise their productivity. During the summer months in Washington D.C., you can find millions of tourists gathering to see the sites and monuments it has to offer. This means that there are also hundreds if not thousands of merchants also offering their services or selling wares.

Whenever people visit public places such as D.C., they tend to end up staying around for some time. They also will more than likely plan another trip to visit the area again at some point in the future. This is an ideal outlet for merchants because they can boost their profits off of these returning customers and slowly move in as well. At some point in time, the customers who start buying services on social media sites will require assistance and need a representative or help support line to answer any questions or concerns. If there is no efficient way for customers to interact with these merchants, productivity lowers and profits decrease. The big customers and businesses such as Delta, JC Penney, and Toys r US have present pages on facebook but also have big call centers to provide support, answer questions and run customer outreach programs.

For those merchants or business owners who need to provide call center services but cannot afford to setup their own service have a choice now, 3CLogic’s new talkEase facebook widget. With this widget, you as a merchant can gain lasting relationships with your customers, gain trust and more efficiently offer support and services to your prospective customers by adding voice to your Facebook pages. Using this widget, you can reach prospects and customers by providing instant interactions and exceptional service. Your customers will be thrilled when they put in less work and receive more support from your end. This widget will be placed on your Facebook page and will contain customizable tabs of your choosing.

Holding a contest? Want a tab for your customers to make reservations? Wish to provide customer or technical support in an easily accessible location? These tabs will be customized to fit your needs. Use this widget to:
*Increase the number of “likes” on your Facebook page.
*Bring traffic to your page to promote new services to both prospects and existing customers.
*Enhance productivity rates by increasing communication with your customers.
*Get to know your customers to build lasting relationships and trust.

Here is the link to talkEase demo video which demonstrates the new Facebook widget:

http://www.facebook.com/video/video.php?v=10150144236899534&oid=242779261005&comments

Interested? Please send us an e-mail to sales@3clogic, and we will get you started. Or, please visit 3CLogic’s Facebook page, click “like” and then locate the tab titled “Facebook Business Package” and enter in your name and phone number to connect with a talkEase representative.

1. Lead Acquisition
   Lead sources could be distinct. They could come from Web based forms or via formatted batch data files like Microsoft Excel or CSV. 3CLogic provides sophisticated lead import functionalities to cover all these areas. One can easily embed lead collection widgets into web pages of their marketing partners, or into campaign banners to allow prospective customers to be able to fill in their information giving you new and hot leads to follow up with. An available agent then calls these leads and converts them into sales.(More on Click-4-Agent here)
2. Lead Tracking
   Imported leads in the system can be tracked quickly using various search options. Customized filters provide an efficient way to track the exact lead you are looking for. Filtered leads can be grouped together into lead lists, thus providing one of the best ways to cluster up your leads into different groups and manage each of them accordingly.
3. Lead Updates
   For large organizations in which each agent deals with hundreds of leads daily, it can be extremely taxing to manually edit each individual lead’s information. As lead details are constantly updated and changed after being imported into the system (changed his email, her address etc), it would require a sufficient amount of time for agents to edit these details. It is imperative that contact center software is always on demand and up to date, eliminating any leads to be called incorrectly. The bulk lead update feature of the 3CLogic software allows modifying multiple lead attributes easy. In addition, various update sources can be merged to trigger a bulk update of leads in just a matter of minutes.

No Matter how you are generating your sales leads, if you are not managing them properly you could be simply wasting money. 3CLogic ports all the best of breed features into one application to help you efficiently and successfully manage your leads.

1. The company had planned its annual off-site meeting of agents with their families during the end of the month in Las Vegas, Nevada
2. The company had failed to meet its sales target for the month. They were already into the third week and meeting next week meant losing that account if they failed to catch up to last month’s pitfalls.
3. Agents were bored with monotonous work and off-site meet was company’s idea to break this monotony.
4. The agents were really looking forward to this break at LA.

Steve, the account manager was restless and worried. He is certain that he needs to cancel the company off-site trip knowing that would not go down well with the agents. He decides to break the news to the agents post lunch.

Steve settles down for lunch and picks up a copy of the newspaper, flips around and hits upon an article on “Portable Devices” elaborating the way laptops, notebooks, mobile phones etc changed our life……and Bingo! He knows what needs to be done! 
The distributed dialer solution from 3clogic that his company incorporated a couple of months back was a solution to his business management problem!He thought to himself, “Would we be able to port our contact center to Las Vegas for one week?”
After this internal deliberation, Steve proposed a deal to the agents:

1. Every morning 9AM to 2PM, agents would have to make sales calls.
2. 2. During the evenings they would enjoy Las Vegas.

“So what do we need to carry with us?” questioned one of the agents. Steve smirked at the agent and replied with “minimal equipment, one laptop per agent and a headset. Nothing more, nothing less!

The resort Bally’s, on the strip in Las Vegas where they proposed to stay, had Wi-Fi connections in all rooms. This was all that was required in order for Steve’s agents to get work done. The central hosted management portal was still able to administer lead management, live monitoring and reporting!
Steve ran the contact center from Las Vegas for a week, coupled with his team building exercises in the evening. Steve’s contact center business ended up making 32% more sales than any week they had in the previous year; far exceeding their target revenues.
On the last day of the week, Steve met his agents for dinner. He raised a toast with his bottle of beer … all he said was “Cheers!”

Persistent sales still successfully runs the account and yes Portable contact centers is not fiction! Distributed Dialers and Telephony Application Grid from 3clogic, makes this a cake walk!