As an upcoming business owner, you want to make sure you decrease your costs and boost your profits as much as possible. If you run an in-office call center business, you need to worry about managing agents as well as all of the necessary equipment to administer your leads. Ease your worries with 3CLogic’s virtual call center software in the cloud. With this software, you have multiple remote agents efficiently working at the same time, even if they aren’t in the same place. Having remote agents work in the cloud means that you can have your agents work where ever they are located and still easily manage their performance and reports.
With the support tools offered by 3CLogic’s software you can access reports such as the number of calls your agents have made, the duration of the calls, and the outcomes of sales from the calls. Quietly conference in to one of your agent’s calls with a lead and help them along by giving them the support that they need. Remote agents are a beneficial and crucial part to your call center business. By working from their own locations, they not only boost their customer interactions and production, but also decrease your equipment costs. Allowing your agents to work from their own remote locations raises the bar of comfort for them which increases their production rate, and lowers things such as sick days. This is an exceptional idea for agents who wish to travel due to family or leisure.
In a standard office environment, you may worry as a manager about giving time off to an agent. With 3CLogic’s software, they can take their campaigns with them and still deliver efficient service. With this platform, you can listen in on an agent’s call with a prospective lead and evaluate the efficiency of the interactions taking place to give you a better idea of what areas need improvement.
You can also use this software as a training method to help your agents drastically improve and bridge any communication gaps. With this platform you can easily assign agents to multiple campaigns at one time. Transfer calls with ease as well as record inbound and outbound interactions between your agents and leads. Business owners and managers can check in with their agents from any location and discuss any issues or comments over voice conferencing. Remote agents are beneficial to your business because software and technology in this current age is always updating and needing to be serviced.
By having remote agents from their own locations, they can easily run an update on the software without losing precious time, or money. 3CLogic’s call center platform uses the tool of predictive dialing. This means that your agents don’t have to spend time listening to busy signals or leaving voicemails. Your remote agents get calls with real customers on the other end, while the predictive dialing skips over the bad calls.
Posts Tagged ‘virtual call center’
Remote Agents … In the Cloud!
Wednesday, November 30th, 2011Has the time come for pre-paid Contact Centers?
Saturday, January 30th, 2010More than 40% of the mobile phone users in OECD markets are pre-paid customers. Does this mean that there is equally big size of marginal customers in call center business who would like to use the services of “Virtual Call Centers“? If I go by my intuition, this should be true.
One of the major users of such service would be companies engaged in direct marketing. Ever since American Express began marketing its credit card directly through post, the sales and marketing has evolved further in personal selling by companies like Tupperware, Amway and Oriflame. Such techniques usually have no advertising budget for media, but for parties and rewards. The sales agent in this model is not usually the direct employee of the company. These companies form hierarchy of sales agents from freelancers (usually housewives). The goal for each sales agent is to sell the maximum and add equally good number of sales agents. Such agents do need a call center and definitely they are not ideal to handle the daily functioning of such call centers. These agents have no budgets other than the estimate of how much they earned last month. Such agents are “the” marginal agents who will love the idea of pre-paid contact center. The reason is simple and quite analogous to the reasons mobile companies have pre-paid cards or banks issue debit cards:
- They allow user to monitor their usage
- They can be used by students, immigrants
- They can be used by people who have poor credit ratings
Personal selling agents are just the tip of the iceberg. There are many more home based agents whom I consider “marginal”. They are engaged in selling insurance and sometimes just campaigning for a cause, political and apolitical. These agents get to earn against the number of calls they make or the number of successful sales they make. These agents have very small budgets and very small campaigns that do not even run into weeks. Such agents will definitely like to benefit from a pre-paid account.
And just to add, 3CLogic is one of the few companies who setup pre-paid accounts for this micro-economy community of Virtual Call Centers.
