Flexible Contact Center Solutions

3CLogic offers flexible hosted or premise based Contact Center solutions that will help drive your business with the rapid scale and level of control you need. Our flexibility extends to your call agents giving them the ability to work from home or in your call center located anywhere in the world, all while being supervised and monitored by your call center staff. More importantly, our solution provides multichannel access to customers, allowing them to communicate with call agents via phone, email or chat.

Rich Contact Center Capabilities

Our Inbound Call Center and Predictive Dialer features, coupled with our hosted Outbound Call Center technologies are helping companies of all sizes and across all industries to increase service quality while reducing operating costs. We can do this by offering you the same Call Center features found in multi-million dollar solutions at a fraction of their cost. Our Contact Center capabilities include:

• Multichannel access with support for voice, chat and email
• Outbound support with predictive, power and auto dialer features
  
• Inbound support with ACD, IVR and skills-based routing features
  
• Blended support for an all-in-one Contact Center platform
  
• Call Blast with bulk-based dialing and message delivery support
  
• Auto Attendant with IVR and business phone features
  
• Management and Performance Reporting with real-time and historical data

3CLogic use of Webservices interfaces makes it a snap to integrate with your existing Customer Relationship Management (CRM) software and IT infrastructure. Our innovative V-TAG software leverages VoIP and Web 2.0 technology to eliminate the complexity of scaling your Contact Center with the ebb and flow of your business. All of our capabilities can be made fully operational in a matter of hours while moves, adds and changes for agents take only minutes using 3CLogic’s web-based management console.

Value Add Services

3CLogic quickly takes your business online by bundling our innovative on-demand Contact Center solution with cost-effective voice services. Now you can focus on your business with no waiting for new lines or trunks and no need to buy capacity you may not need later.