Take advantage of 3CLogic's contact center in the cloud and rapidly deploy a highly available, secure, and scalable contact center.
A cloud based contact center helps you eliminate any upfront capital investments, lengthy and complex deployment cycles, IT overhead and recurring maintenance costs.
Requires no on-premise hardware and gives you the flexibility of having agents work from anywhere in the country. You can access all the capabilities of a cloud based contact center with a standard Web browser.
Explore Home-Based Agents
Need to make an informed decision on why you should move to a cloud based call center solution? Home-based agents are one of the many advantages of a cloud-based system. Take a look below to stay informed!
- Outsourced agents are difficult to manage over large geographical locations. This gap of communication presents a problem for US administrators trying to enforce code and protocol to agents abroad.
- Remote agents work from an environment that they are already accustomed to, raising company morale and agent productivity rates. A happy agent makes for a happy customer.
- Hiring home based agents ultimately cuts down on costs as you avoid hiring-in office agents and pricey accessories such as computers and software.
Home Based Agent Comparision
| Agent Type | Hourly Wages | Benefits | Infastructure Cost | Total Hourly Cost | Startup Costs |
| US-Based Agents | $12.00 | $4.00 | $11.00 | $27.00 | $5,000 |
| Near-Shore Agents | $7.00 | $10.00 | $17.00 | $5,000 | |
| Offshore Agents | $3.00 | $10.00 | $13.00 | $4,500 | |
| Home-Based Agents | $11.00 | $5.00 | $16.00 | ||
| Home-Based Agents with 3CLogic | $11.00 | None | $1.50 | $12.50 | None |
Multi-Channel Call Center
Agents can manage multiple channels (phone, email, chat, SMS, fax) from a single window interface. Customers benefit from high quality, efficient service that results in high First Contact Resolution (FCR).
Migrate from your existing system to 3CLogic's Cloud Based Contact Center seamlessly and instantly! 3CLogic provides you with software "trade-In" pricing, half-price CRM Integration, discounted training along with extraordinary support and service. With these incentives in place, it would be hard to justify continuing with your existing vendor.
