3CLogic and TelOnline Group Partner to Offer Cloud Based Contact Center Services
New partnership to offer cloud based contact center services running on Amazon Web Services (AWS) to Spanish and Latin American Call CentersRockville, MD (PRWEB) March 30, 2011
3CLogic, the only cloud based call center provider on AWS (Amazon Web Services Platform), is proud to announce that they have formed a strategic partnership with TelOnline, a leading provider of hosted turnkey telephone solutions for businesses and organizations. The goal of this partnership is to provide comprehensive contact center functionality to call centers across Florida and Latin America. Together, 3CLogic and TelOnline will offer IP based solutions and tools to launch inbound and outbound calling services without any upfront investment in hardware of software.
TelOnline is a value-added Digium Select Reseller and systems integrator of communications products and services, delivering building blocks to complete solutions to resellers and end users. TelOnline is committed to providing best-of-breed products. Offering 3CLogic’s Virtual Call Center platform to companies in Latin America and Florida will further enhance TelOnline’s service offerings.
Juan Carlos Castañeda, president and CEO of TelOnline Group said, “Our goal is to be the world leader in unified communications solutions, IP telephony services, and customer satisfaction. We are always expanding our products and services to help our customers choose the right solutions to help their business grow. This partnership between 3Clogic and TelOnline is well on its way to achieving that goal by using 3CLogic's cloud based Contact Center Solution."
“Contact Centers across different verticals are under increased pressure to keep their costs low while providing higher and higher levels of service to the customers they are serving,” said Raj Sharma, President and CEO of 3CLogic. “One of the challenges that call centers face is the ability to manage seasonal demands or peaks in their call centers. Traditional delivery methods such as adding new servers and capacity are cumbersome because of the time, effort, and cost involved.”
Raj continued, “Our partnership with TelOnline lets us offer a low cost, full featured Contact Center functionality for Spanish call centers in the cloud. These call centers can differentiate themselves by a ‘pay as you go’ model that reduces costs and reduces time to go operational.”
3CLogic’s Inbound Call Center and Predictive Dialer features, combined with cloud technologies helps companies of all sizes as well as across all industries increase service quality while reducing operating costs. 3CLogic connects businesses with their customers with high quality multi-channel services such as voice, e-mail and Texting all at a reasonable price.
3CLogic Inc., a privately held corporation based in Rockville, Maryland, is the provider of cloud based contact center platform based on Virtual Telephony Applications Grid (V-TAG). Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that are integrated with existing Customer Relationship Management (CRM) programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt our on-demand software for customer interaction. For more information about 3CLogic please visit http://www.3CLogic.com or call 240-454-6347.
TelOnline is a company that integrates and markets turnkey telephony and contact center solutions that enhance customer interaction and optimize agent productivity. The tailored solutions are IP-based and provide businesses and contact centers with tools to improve customer satisfaction, reduce costs and increase revenues. For more information about TelOnline, or to schedule an interview with President Juan Carlos Castañeda, please call (954)894-6181 ext 2105 or email jc(at)TelOnline(dot)com.