Overview

Multichannel IP Contact Centers

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Versatility, Scalability and Visibility to Help Grow Your Business Our Products

3CLogic harnesses our unique V-TAG software and the latest developments in VOIP and Web 2.0 technologies to make it easy for customers to communicate with your business while also dramatically changing the economics of maintaining and ramping your contact center. All with the flexibility of deploying our contact center platform in your IT environment or the simplicity of using it as a hosted software-as-a-service (SaaS) offering.

The 3CLogic contact center platform provides the same quality business phone solution and agent performance management features found in multi-million dollar solutions at a fraction of their cost, while also delivering the versatility to support multiple contact center applications on a single platform. Our software solution provides flexible multichannel access for an array of contact center applications with Internet scale.

3CLogic's V-TAG software is an innovative approach to deliver enterprise telephony applications quickly and inexpensively. Using the principles that helped grow the Internet, V-TAG organizes agent PCs into a grid of independent computing and communications resources that can be deployed anywhere in the world. This flexible and proven approach allows companies to scale the size of their contact center with the ebb and flow of their business. V-TAG also delivers unparalleled flexibility with the ability to support agents in the home or operating from contact centers distributed around the world.

In this distributed environment, 3CLogic provides centralized control via web-based tools and reports to help monitor, measure and scale your business. Our state-of-the art dashboard gives real time insight into your contact center operations while historical reports supply data for in-depth analysis.

Common Features Call Recording Historical Reporting Real time Reporting CRM Integration (Web/ Hosted ) Customer History Database Reports exportable in pdf, excel, word Web view of call, queue, project data Outbound Contact Center Web view of call, agent, and campaign quality and performance monitoring Call History and CDRs Call Recording Web based CRM integration Reports exportable in pdf, excel, word Historical and real time reporting

So irrespective of business size, 3CLogic provides the contact center flexibility, versatility and control needed to grow your business and maintain your high standards of customer service.