Our Products

• 3CLogic Outbound Call Center
• 3CLogic Inbound Call Center
• 3CLogic Blended Call Center
• 3CLogic Call Blast

System Features/Functions

Inbound Contact Center ACD IVR CTI Customer History Database Web Integration APIs Call Queuing and Parking Skills Based Routing

Outbound Contact Center Multiple Dialers – Predictive, Auto, Preview Leads Management and Data Import IVR/ Voice Broadcasting AMD Detection Web Call Back Campaign Management DNC Compliance

Common Features Conference Call /Transfer/Chat Call Recording Call Scripting Whisper, barge-in, coaching Third Party CRM integration

Reporting Features/Functions

Inbound Contact Center Call Recording Historical Reporting Real time Reporting CRM Integration (Web/ Hosted ) Customer History Database Reports exportable in pdf, excel, word Web view of call, queue, project data

Outbound Contact Center Web view of call, agent, and campaign quality and performance monitoring Whisper, Coaching and Barge-in functionality Call History and CDRs Call Recording Web based CRM integration Reports exportable in pdf, excel, word Historical and real time reporting

Hosted Call Center Product Overview

3CLogic’s hosted contact center solutions platform and call center applications provide an intelligent choice over legacy on-premise call center products to ensure you reach your objectives and those of your customers more efficiently.

You can start your call center immediately with a low monthly subscription fee.  There is no IT person required for maintenance or implementation; no hardware or software are needed.  And, in addition to our competitive rates on the best outbound and inbound business phone system and teleservices products, we also allow you to bring your talent pool from agents located anywhere in one campaign or multiple campaigns, making our phone systems solution plans simple and easy to deploy.

We bring value to your table with the jumpstart time of less than a day for any size call center—an instant set-up process offering you the tools required for effectively providing top-shelf support and outreach to your customers.  We also provide the best performance metrics to keep track of your call center activity, one of the top ways to make informed decisions in a timely fashion.

3CLogic call center applications give you and your call center agents the ability to operate a work from home call center, or run a call center operation from anywhere in the world via our state-of-the art telephone application systems and highest quality auto attendant and voice message broadcasting utilities.

Call Center Phone System, Teleservices, Predictive Dialer and More

3CLogic’s call center products and services fully harness the latest developments in VOIP and Web 2.0 technologies, which are dramatically changing the economics of US call center companies and those globally, expanding the capability of outbound call center technologies and ramping up call center customer service and satisfaction rates around the world.

Whether you are using the 3CLogic Outbound Call Center, the 3CLogic Inbound Call Center, the 3CLogic Blended Call Center, or the 3CLogic Call Blast, we can provide you with free training for your call center supervisors and agents.

Our Inbound Call Center and predictive dialer features, coupled with our hosted outbound call center technologies are helping companies of all sizes and across all industries increase service quality while reducing operating costs.  Our customizable IVR systems help your call center drive highest levels of customer satisfaction and retain more of your valued customers.  And with our hosted model there is no upfront investment in capital.

3CLogic’s hosted contact center solutions platform, call center applications, and call center products ensure quality business phone solutions and agent performance management features not to be outmatched by any multi-million dollar contact center, and at a fraction of the cost.

We provide free training of your call center supervisors and agents. To know more chat with our customer representative today.