Adding Home Based Agents

With 3CLogic V-TAG contact center agents can work from home while still be supervised from your contact center location. Applying principles that facilitated growth of Internet, V-TAG organizes agent PCs into a grid of independent computing and communication resources that can be deployed. This flexible approach allows companies to expand and contract the operations of their contact center as their business fluctuates.

This flexibility does not sacrifice control and it leverages your existing investment in contact center infrastructure to add 3CLogic seamlessly to your operation:

• Centralized control via web-based tools and reports to help monitor and measure remote agents
  
• Supervisory tools ensure maximum agent performance: Call Recording, Call Scripting, Whisper, Barge-in, and Coaching
  
• Easy integration with existing IVR, voicemail, PSTN gateways, and session border controllers.