Resources
3CLogic Resources
Press Release
Ice Water Media integrates Cloud Based Contact Center from 3CLogic with its Customer Relationship Management (CRM) System
Seamless integration of 3CLogic’s Cloud Based Contact Center with Ice Water Media’s CRM system helps agents close 150% more business. Real-time reports and monitoring capabilities boost campaign performance.
National Medical Management Launches Contact Center in Panama with 3CLogic’s Cloud Based Contact Center Solutions
With 3CLogic's Cloud Based Contact Center Service, National Medical Management deploys a second contact center in Panama to be managed from a remote location in Florida.
3CLogic and TelOnline Group Partner to Offer Cloud Based Contact Center Services
New partnership to offer cloud based contact center services running on Amazon Web Services (AWS) to Spanish and Latin American Call Centers.
USHEALTH Advisors Empowers Insurance Representatives with 3CLogic’s Cloud Based Contact Center Services
Insurance Representatives at USHEALTH Advisors experience rapid growth in marketing health insurance services with 3CLogic’s Contact Center Solution.
Articles and White Papers
| Product Information brochure : |  |
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| Contact Center Technology Trends: | |
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Raj Sharma at MARYLAND VENTURE FUND |
Raj Sharma with TMCnet, Washington DC |
Contact Center Technology Trends |
RIGHT INFRASTRUCTURE for At-Home Agents |
Other 3CLogic Related Information
Management Communication Services Launches Successful Sales Campaigns Using Cloud Based Contact Center Service from 3CLogic
3CLogic, provider of cloud based contact center service, announced today that MCS (Management Communication Services, Inc.), a top solution provider for large corporations and small to medium businesses across the U.S., has launched successful sales campaigns using 3CLogic contact center service, enhancing its sales growth.
Deploying a SIP network using P2P
In this article we try to show how P2P SIP networks (a SIP network on P2P nodes) can be deployed and coexist with Client/Server SIP networks (C/S-SIP). We make no assumptions about the architecture of an already existing C/S-SIP network which could be as simple as that specified by IETF or as complex as a 3GPP IMS network.
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Collapsing the SIP Trapezoid
One of the biggest success stories in the internet and telecom space over the last few years has been SIP. With gazillions of IETF drafts and millions of lines of code written in a short span of time.
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Can P2P address Vonages Patent woes?
Vonage (News - Alert)s patent disputes with the large telcos like Verizon and Sprint are closely followed by the VoIP community. There was a sigh of relief this week when Vonage announced that it had a few workarounds it could implement to avoid paying royalties and stay in business. For a while, maybe.
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P2P A boon for VoIP Service Providers
In one of the previous articles I described the benefits of P2P VoIP in very general terms. In this article I will focus on something more interesting and pertinent for service providers.
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Downloading the next ACD or PBX using P2P
Peer to Peer is one of the most controversial technologies today in the telecom industry. The biggest impact of the technology is that it moves control out of the network into common and ubiquitous user equipment like PCs, handsets, cell phones, watches etc. In this article we examine the benefits of P2P in Enterprise Call Centers and Service Provider environments.
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How can P2P VoIP make our communications systems better?
Peer to Peer is one of the most hotly debated technologies today. Born out of a file and music sharing, it has now come to rattle the chains of the communications industry. Enterprises as well as Service Providers are trying to grapple with the notion that intelligence may all be located outside their network - inside common equipment like user PCs, handsets, cell phones, watches and numerous other embedded devices.
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