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Contact Center Technology Trends



RIGHT INFRASTRUCTURE for At-Home Agents


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Deploying a SIP network using P2P

In this article we try to show how P2P SIP networks (a SIP network on P2P nodes) can be deployed and coexist with Client/Server SIP networks (C/S-SIP). We make no assumptions about the architecture of an already existing C/S-SIP network which could be as simple as that specified by IETF or as complex as a 3GPP IMS network.
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Collapsing the SIP Trapezoid

One of the biggest success stories in the internet and telecom space over the last few years has been SIP. With gazillions of IETF drafts and millions of lines of code written in a short span of time.
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Can P2P address Vonages Patent woes?

Vonage (News - Alert)s patent disputes with the large telcos like Verizon and Sprint are closely followed by the VoIP community. There was a sigh of relief this week when Vonage announced that it had a few workarounds it could implement to avoid paying royalties and stay in business. For a while, maybe.
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P2P A boon for VoIP Service Providers

In one of the previous articles I described the benefits of P2P VoIP in very general terms. In this article I will focus on something more interesting and pertinent for service providers.
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Downloading the next ACD or PBX using P2P

Peer to Peer is one of the most controversial technologies today in the telecom industry. The biggest impact of the technology is that it moves control out of the network into common and ubiquitous user equipment like PCs, handsets, cell phones, watches etc. In this article we examine the benefits of P2P in Enterprise Call Centers and Service Provider environments.
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How can P2P VoIP make our communications systems better?

Peer to Peer is one of the most hotly debated technologies today. Born out of a file and music sharing, it has now come to rattle the chains of the communications industry. Enterprises as well as Service Providers are trying to grapple with the notion that intelligence may all be located outside their network - inside common equipment like user PCs, handsets, cell phones, watches and numerous other embedded devices.
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