Add Social Media Capabilities

3CLogic provides your business with multiple social media widgets and applications to connect you with your customers instantaneously.

• Social media capabilities allow your customers to directly connect with you at a time when they are most likely to purchase your goods or services through voice, chat, and text.
• Social media capabilities allow you to post new and fresh content, network with a larger customer base, create long lasting relationships with customers as well as stay one step ahead of competition.
• 29% of customers said that their shopping experience could be improved if merchants and business owners provided live help options such as click to call or click to chat on their social networking sites.

Generate Leads With Social Media

Integrating social media capabilities with your contact center provides you with new opportunities and higher levels of customer support. This video introduces "talkEase"; a widget placed on your businesses' social media page to interact with customers instantaneously.

• Widgets such as "talkEase" help you directly connect with your customers at a time when they are most likely to inquire about your services. Your customers can find information, request a call back, and chat with a representative all without leaving your social media page.

Other Helpful 3CLogic Resources :

   In the Blog : Social Media in Contact Centers
   In the Blog : Why do we need voice on social media?
   Interactive Demonstration

Add Voice, Chat & Text