If an customer service representative schedules a lead to be dialed back (callback) at a certain point in time, the lead will be dialed by if the rep is dialing at the scheduled time.
What happens if the rep does not login at the scheduled callback time? How do you like this scenario to be handled? Since callbacks are the most valuable leads in the system, 3CLogic give you the flexibility to wait for a certain time after the scheduled callback to send it back to the pool so the lead is contacted again by a different agent.
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- Posted by RamanaR 1 year ago. There are 1 post. The latest reply is from RamanaR.
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