V-TAG, the most advanced telephony application software, gives 3CLogic's contact center solutions an edge in the contact center technology industry. This innovative approach has been pioneered by 3CLogic to deliver new standards of versatility, scale and customer connectivity, all at a fraction of the cost of traditional contact center solutions.

Reduced Costs

V-TAG eliminates the need for expensive hardware like ACD/PBX or dialers in the contact center. The functionality provided by these servers is distributed on Agent PCs, which cumulatively provides more power at a lower cost. The solution easily integrates with critical technologies like IVR, voicemail, PSTN gateways, and session border controllers.

Adaptable Scale

Applying principles that facilitated growth of Internet, V-TAG organizes agent PCs into a grid of independent computing and communication resources that can be deployed anywhere in the world. This flexible approach allows companies to expand and contract the operations of their contact center as their business fluctuates.

Flexible Customer Connectivity

Direct contact with customers boosts confidence and V-TAG empowers the agents to have direct interface with customers on the web with features like Click to Call, Conference, File and Desktop Sharing. Removing a central server for controlling each of these features allows more scalability and lessens latency.

Optimum Performance

The combined power of agent PCs in a Contact center far exceeds that of an ACD or a Dialer. For example, it can be shown that a V-TAG based Dialer can have Pacing Ratios as high as 6 or 7 compared with traditional systems which usually top at three. Pacing Ratio is the number of simultaneous outbound calls per agent in a predictive dialer.

Versatile Deployment

V-TAG delivers unparalleled flexibility in contact center deployment and operation. Contact center infrastructure can be easily deployed in a company’s IT environment or hosted by 3CLogic. Agents have the freedom to work from home or from contact centers anywhere in the world.