3CLogic Releases Report on The Five Most Dangerous CRM Mistakes That Sales Organizations Make
Comprehensive report from 3CLogic shows how companies can leverage their investment in Customer Relationship Management (CRM) systems to improve customer contact using a cloud based contact center.Rockville, MD (PRWEB) September 27, 2011
3CLogic, the leader in cloud based contact centers, announced that it has released a report titled “The Five Most Dangerous CRM Mistakes That Sales Organizations Make”. This comprehensive report can be accessed immediately from 3CLogic’s web site athttp://www.3clogic.com. The report talks about how commonly used CRM platforms such as Salesforce.com contain company’s invaluable lead information. Industry articles, research and pundits report a 75-90% failure in sales lead follow-up by most companies. This isn't just a minor leakage; it is a massive problem resulting in poor conversion and sales ratios. This report shows how automating calls and making follow up phone calls can dramatically increase lead closure rates.
“Having worked with hundreds of customers over the past five years, we know that many companies have invaluable customer information stored in their CRM systems which can be used with our secure cloud based contact center. We have helped these companies increase their conversion rates resulting in 300% increase in sales. With our cloud based contact center they can call their leads fast and be the first to call”, said Raj Sharma, President and CEO of 3CLogic.
This report not only addresses the importance of connecting with leads, but also how soon and how often these connections need to be made. Also included, are downfalls many organizations face today and the importance of fixing them to increase lead conversion rates and resulting sales. In an instantaneous and interconnected world, CRM processes must include connecting to customers and prospects instantly before a competitor does. What has been marked as the “Digital Millennium” has raised the bar for every business to be competitive and agile. In times such as these, it is imperative to “Wow” customers with instantaneous follow ups and a seamless integration with their CRM systems and 3CLogic’s cloud based contact center. Cloud based CRM systems combined with cloud based contact centers leverage social, mobile and global dimensions of managing and facilitating customer relationships across multiple channels.
3CLogic provides a unique cloud based contact center platform built on its Virtual Telephony Applications Grid (V-TAG) architecture. Based on distributed computing, V-TAG achieves major performance and efficiency gains over traditional client-server approaches. Integrated with comprehensive analytics and reporting tools, 3CLogic lets contact centers analyze both campaign and agent performance for greater efficiency gains and business productivity. 3CLogic delivers solutions that are integrated with existing Customer Relationship Management (CRM) programs, which allows customers to eliminate expensive up-front hardware and software costs and to quickly deploy and adopt on-demand software for customer interaction.