Altera - TMC Telecom Launches 3CLogic Powered Hosted VoIP Contact Center Offering
Contact Center Software As A Service (SaaS) Offering by Altera - TMC Telecom helps businesses launch Contact Centers without capital investments
Rockville, MD (PRWEB) December 15, 2008 3CLogic, the leader in Contact Center SaaS platform announced today that Altera - TMC Telecom is launching a suite of hosted contact center services based on 3CLogic's VoIP platform. The platform will enable Altera - TMC Telecom to power contact centers without adding new hardware and without disrupting their existing operations.
Software as a Service contact center platform allows contact centers to offload their technology infrastructure while having full administrative control over their contact center operations and agent performance. The service is fully customizable and provides the flexibility for contact centers to choose their own Customer Relationship Management software (CRM). Customers can perform self provisioning online, customize the desired packages for their needs, and make their purchases online.
"SaaS is a natural for our enterprise customers" said ToygarAlagoz, CTOAltera - TMC Telecom. "We have been providing various telecommunications offerings to our enterprise customers and are convinced that most of our customers do not want to handle technology themselves but want to focus on their core business operations. We are further convinced that the future is no longer based on premise based applications but on SaaS platforms which give our enterprise customers the flexibility to pay as they go. The service allows us to increase our revenues with minimum expenses while increasing customer satisfaction and building our brand image and loyalty."
This service is enabled by 3CLogic's Telephony Application Grid (TAG) technology that provides the most cost effective service deployment and the highest reliability to customers. TAG distributes and virtualizes agent workgroups, which makes it possible for remote agents and supervisors to be part of virtual workgroups and work from anywhere including their homes.
"We are pleased to partner with Altera - TMC Telecom to offer a hosted contact center service ," said Raj Sharma, President and CEO of 3CLogic. "TAG is the most cost effective model for carriers to increase their VoIP minutes revenue and margins while keeping their upfront investment to a minimum. Carriers know our core strength is multi-tenancy and this makes us the right choice for them" added Sharma.
Altera - TMC Telecom's new service will provide enterprise customers with a fully enabled, feature rich contact center suite that they pay for on a monthly usage basis, with no upfront capital investments and less than 24 hours to get operational.
About Altera - TMC Telecom
Altera - TMC Telecom is a global voice and VoIP services provider. Our mission is to provide our retail and wholesale customers high quality voice services at competitive prices. Altera - TMC Telecom has developed a cost-effective high quality international communications network to provide carrier and retail voice, fax, and data transport to and from foreign affiliates over a "next generation" virtual network based on VoIP technology.
About 3CLogic
3CLogic Inc., a privately held corporation in Rockville, Maryland, is the provider of the first VoIP Call Center platform based on Telephony Application Grid (TAG). 3CLogic leverages TAG to achieve major performance gains over traditional client-server approaches. A TAG enabled service provides power, auto and predictive dialing that is software-based, runs over the Internet and is integrated with comprehensive performance tools. Campaign managers can analyze campaign and agent performance for greater efficiency gains and productivity improvement. A simple user interface makes adoption easy by agents and supervisors alike. For more information about 3CLogic please visit www.3CLogic.com <http://www.parature.com/> or call (240) 454-6347.--
Raj Sharma
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