Benefits

The incentives announced under the "Cloud Switch" program include: Software "trade-In" pricing: 3CLogic is offering qualified users using other systems the one-time ability to switch to 3CLogic and pay half of the monthly software fees they currently pay to their existing service provider. For a 50 seat call center this could easily result in a savings of $32,500 in software fees on an annual basis.

3CLogic call blast allows you to broadcast a pre-recorded message to thousands of phone numbers in bulk. 3CLogic provides call blasting solution to insurance agents, political campaigns and many more. A successful Call Blast campaign will get to your target audience at the right time, with the most effective call to action to produce excellent results. Call Blasting can be used as an excellent lead generation tool, reminder for events and appointments, bulk messaging, instant lead gathering and much more...

3CLogic's Blended Call Center allows agents to both make and receive calls as demand and strategy dictate. Combining automatic call distribution for incoming calls with predictive dialing for outbound calls, 3Clogic's Blended Call Center makes more efficient use of an agent and is a cost-effective way to wipe out abandoned calls, lower queue time, and increase agent productivity. 3CLogic's truly blended environment will maximize and leverage resources across inbound and outbound activities.

Contact center solutions are about productivity and efficiency. Manual dialing alone can yield less than 15 minutes of talk time per hour. A power dialer can double that to just over 30 minutes. If your call center has at least 12-15 agents, predictive dialing can dial ahead while skipping over bad numbers, voicemail and no-answers, providing as much as 45 minutes of talk time per hour. Reduce your time to reach a given set of prospects by 50-75%. Book revenues faster or reduce your costs--the choice is yours. 3CLogic delivers added effectiveness with its built-in CRM features. Read the right script for each customer. Record call notes. Feed the results into reporting to refine your efforts.

3CLogic's cloud based contact center software addresses some of the most complex demands of a contact center while making it remarkably simple to launch sales campaigns or customer service projects. Typical premise based call centers can be costly and can take a long time to provision and install, while 3CLogic's cloud based service works at a fraction of the cost and can be deployed in a matter of hours. 3CLogic's cloud based contact center is scaled to fit your demands, so you only pay for what you need, without any extra charges.

Superior customer support is no longer an option in business; it is a necessity. Our inbound call center feature helps companies increase service quality though interactive voice response and state-of-the-art contact center solutions, all while reducing costs. Our customizable IVR solution helps your call center drive the highest levels of customer satisfaction and retain more of your valued customers. And with our hosted inbound customer service model and voice response system there is no upfront investment in capital.

3CLogic offers flexible hosted or premise based Contact Center solutions that will help drive your business with the rapid scale and level of control you need. Our flexibility extends to your call agents giving them the ability to work from home or in your call center located anywhere in the world, all while being supervised and monitored by your call center staff. More importantly, our solution provides multichannel access to customers, allowing them to communicate with call agents via phone, email or chat.

3CLogic can help you scale your help desk team to meet the changing demands of your business. Our unique technology supports help desk specialists working at multiple locations including their home, where your help desk specialist can provide top-tier and seamless customer assistance on a 24-7 basis.