Session 1
Speakers: Vikas Nehru, CTO, 3CLogic; Guillaume Seynhaeve
SVP Partnerships & Strategic Alliances, 3CLogic
Date: On-Demand
Discover 3CLogic’s native cloud contact center solution built for ServiceNow and how you can maximize the customer experience. With deep voice integrations with ServiceNow Agent Workspace, omnichannel routing that leverages Advanced Work Assignment, and real-time speech analytics, 3CLogic will transform the voice experience for your customers, employees, and agents alike.
Session 2
Speakers: Navya Pandiri, SVP of Product, 3CLogic; Guillaume Seynhaeve, SVP Partnerships & Strategic Alliances, 3CLogic
Date: On-Demand
All too often, simple customer phone calls tie up your agents’ phone line and valuable time. When coupled with powerful ServiceNow data, AI, machine learning, and natural language understanding (NLU) offer a unique opportunity to extend ServiceNow call flows and intelligently alleviate your agents of these mundane inquiries–while improving the customer experience. In this session, discover the power and impact of 3CLogic’s Voice-Enabling Self-Service solution and how to leverage voice bots all from within ServiceNow.
Session 3
Speakers: Chuck Tomasi, former New England Patriot Joe Andruzzi, and a Special Comedy Act
Date: May 13, 2021 | 4-6pm ET
3CLogic is teaming up with GlideFast Consulting for a virtual happy hour featuring renowned tech marketer Chuck Tomasi and former New England Patriots player Joe Andruzzi – PLUS a live comedy show with special acts you won’t want to miss. Have a drink with some of 3CLogic's and GlideFast Consulting’s leading team members and connect with Knowledge 2021 attendees. Register now and we’ll send more information about this special event, along with links to attend, straight to your inbox.
