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4 Questions to Ask When Choosing a  Cloud Contact Center Solution

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Praised for its superior scalability, reliability, and cost savings, cloud has quickly picked up speed in the contact center space, as it has eliminated the need for large up-front infrastructure investments and server maintenance. While the majority of the market continues to rely on on-premise solutions, an astounding 70% of businesses have stated a desire to transition to a cloud alternative. But while many cloud contact center solutions appear to offer similar features and functionality, there are a number of fundamental differences between them that every decision maker should be aware of before choosing a solution.

In this brief you’ll learn:

  • The differences between solutions that are hosted on public clouds versus private clouds, and its impact on platform reliability and scalability
  • How to maintain stringent security and compliance requirements in the cloud

  • Ways to avoid hidden and unaccounted for contact center costs

  • What to look out for in a solution’s service and support policies and procedures

     

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