4 Questions to Ask When Choosing a  Cloud Contact Center Solution


Praised for its superior scalability, reliability, and cost savings, cloud has quickly picked up speed in the contact center space, as it has eliminated the need for large up-front infrastructure investments and server maintenance. While the majority of the market continues to rely on on-premise solutions, an astounding 70% of businesses have stated a desire to transition to a cloud alternative. But while many cloud contact center solutions appear to offer similar features and functionality, there are a number of fundamental differences between them that every decision maker should be aware of before choosing a solution.

In this brief you’ll learn:

  • The differences between solutions that are hosted on public clouds versus private clouds, and its impact on platform reliability and scalability
  • How to maintain stringent security and compliance requirements in the cloud

  • Ways to avoid hidden and unaccounted for contact center costs

  • What to look out for in a solution’s service and support policies and procedures


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