6 Ways to Enhance Your Contact Center and Customer Satisfaction in 2015

Presented by Raj Sharma, President and COO at 3CLogic, and Rodney Kuhn, Founder & CEO at Envision.


By 2020, customer experience will overtake price and product as the key brand differentiator with approximately 80% of executives expecting contact centers to play a key role in defining it.  But, while the majority of companies say they deliver “superior” customer service, only 8% of customers agree.  So where is the disconnect, and how can contact centers bridge the gap?

Join us for this webinar where we’ll uncover the key challenges preventing contact centers from meeting customer expectations and 6 ways to address them including:

  • How to leverage each customer interaction to increase customer retention
  • How WFO can enhance employee productivity while increasing customer satisfaction
  • Simple methods to increase First Call Resolution Rates

About Presenters

Raj Sharma, 3CLogic - President and COO
Raj is a networking and communications industry veteran with more than 20 years of experience, having served in senior level marketing and product management positions at Newbridge Networks (now Alcatel), Hughes Network Systems, and IBM.  Prior to his role as COO at 3CLogic, Raj was the co-founder of Nextone Communications (now Genband) as well as the 2000 recipient of the Ernst and Young Entrepreneur of the Year award.  An expert in VOIP technology, Raj has been a leading innovator within the contact center and communication space for the last two decades.
Rodney Kuhn, Envision - Founder and CEO
Rodney is an innovator and entrepreneur with over two decades of expertise in the contact center industry. He founded Envision in 1994 and launched the company’s premier contact center management software, Click2Coach®, in 2000. Rodney has continued to be a driving force in contact center innovation with the introduction of Envision’s Click2Coach Cloud in 2014. With his leadership, Envision has advised and provided workforce optimization solutions to numerous organizations including Alaska Airlines, BodyBuilding.com, Delta Hotels, Ingram Micro, Alere, and more.

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