6 Ways to Enhance Your Contact Center and Customer Satisfaction in 2015
Presented by Raj Sharma, President and COO at 3CLogic, and Rodney Kuhn, Founder & CEO at Envision.
FEBRUARY 2015 ON DEMAND WEBCAST AVAILABLE NOW
By 2020, customer experience will overtake price and product as the key brand differentiator with approximately 80% of executives expecting contact centers to play a key role in defining it. But, while the majority of companies say they deliver “superior” customer service, only 8% of customers agree. So where is the disconnect, and how can contact centers bridge the gap?
Join us for this webinar where we’ll uncover the key challenges preventing contact centers from meeting customer expectations and 6 ways to address them including:
- How to leverage each customer interaction to increase customer retention
- How WFO can enhance employee productivity while increasing customer satisfaction
- Simple methods to increase First Call Resolution Rates
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