Bravium Consulting Inc. is a Maryland based consulting firm that was established in 2010 and is focused on being a full service program management, strategy, architecture, delivery, operations and resale partner. As a strategy and architecture partner, we can support the vision and design of IT to Business alignment.
Our team can program manage, implement, and operate applications and systems. Our core strength is our ability to support your team in a value-added, team player manner by leveraging our strong industry experience and proven point of view. We are an SBA Certified 8(a), Woman Owned Small Business 8(m), and EDWOSB.
How do Bravium's services complement the call center space?
As the demand for improved Service Desk efficiency and effectiveness increases, more businesses are investing in ITSM toolsets. If properly implemented, these toolsets can significantly increase a support organization’s productivity. Bravium can help you maximize the return on your ITSM investment by leveraging our distinguished management processes and certified professionals.
Enterprise Service Management:We have a team of veteran architects, developers, and implementation specialists who have deep experience across all disciplines of ESM platforms such as ServiceNow.
Infrastructure and Application Strategy:Bravium has supported the strategic planning, transformation, and delivery of multiple complex infrastructure and application programs.
Enterprise and Cloud Architecture:Our team has supported multiple clients in developing a vision and roadmap and bringing reality to their to-be state.
Program/Project Management:Bravium delivers a broad range of program and project management services that increase performance, while still delivering within cost and schedule. Our team of experts use best practices and professional experience to deliver projects more efficiently.
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Who we are
We are the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.