Epicom is a technology solutions firm focused on consulting and executing complex Customer Relationship Management (CRM) and Marketing Automation deployments, customizations and integrations. Epicom is dedicated to helping companies be successful and grow by providing comprehensive software solutions and services including training, support, and CRM hosting.
How do Epicom's services complement the call center space?
By working with SugarCRM, a flexible CRM platform, and industry leading third-party applications, such as 3CLogic, Epicom offers customers a tailored CRM solution that creates transparency between sales and support.
Epicom offers the following services to provide companies scalable and effective software solutions:
Data migration and implementation
Customization and integration
Training and on-going support
CRM hosting (Standard, PCI, and HIPPA)
We’re confident that with Epicom we can get what we need to support the business implemented in a short time.
Epicom is one of SugarCRM's top Elite partners and winner of the 2014 Sugar Partner Global Leader Award.
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Who we are
We are the leading cloud contact center platform modernizing enterprise communications with their employees and customers. Built on AWS, the solution provides speech-enabled offerings for leading CRMs to drive digital transformation by improving CX, organizational efficiency and reporting insights using dynamic IVR, CTI, AI, advanced analytics, and API-driven integrations.