What Type of Contact Center Are You?

Inbound

3rd party integrations, (CRM, WFM, WFO, Ticketing, PBX)
CTI Screen Pop
Click-to-call
Virtual Monitor and Assist
Call Recording
Dynamic Scripting
Real-time Reporting
Supervisor Dashboard
IVR, ACD, and Skills-Based Routing

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Outbound

Advanced Auto Dialers
3rd party integrations, (CRM, WFM, WFO, Ticketing, PBX)
CTI capabilities
Click-to-call
Real-time Reporting
Supervisor Dashboard
Dynamic Scripting
Virtual Monitor and Assist

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Blended

Advanced auto dialers
3rd party integrations, (CRM, WFM, WFO, Ticketing, PBX)
Speed to Call
Click-to-call
Real-time Reporting
Supervisor Dashboard
Dynamic Scripting
Virtual Monitor and Assist
CTI Screen Pop
IVR, ACD, and Skills-Based Routing

View Demo

Multichannel

The average consumer uses 3 or more channels (voice, email, text, chat, social media) to communicate with businesses, which is why 3CLogic offers an advanced multichannel communications platform. Enable your contact center to offer consistent, relevant, and convenient service, every time, no matter your clients’ preference.

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At 3CLogic, we understand that every business is unique, which is why we offer free consultations to uncover your contact center's specific needs and how our solution can help fulfill them.

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Why Customers Switch to 3CLogic

There’s a revolution underway. Are you ready?

Why 3CLogic?

Contact Center Integrations

At 3CLogic, we provide you the integrations you need to help connect the solutions you already use and power the business you already know. Fast. Easy. Seamless.

CRM

Ticketing

WFM

Download: 4 Questions to Ask When Choosing a Cloud Contact Center Solution

Praised for its superior scalability, reliability, and cost savings, cloud has quickly picked up speed in the contact center space, as it has eliminated the need for large up-front infrastructure investments and server maintenance. While the majority of the market continues to rely on on-premise solutions, an astounding 70% of businesses have stated a desire to transition to a cloud alternative. But while many cloud contact center solutions appear to offer similar features and functionality, there are a number of fundamental differences between them that every decision maker should be aware of before choosing a solution.

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How We Stack-Up

Top 20 Most promising Contact
Center Solution Providers
CIO Review

#1 System Flexibility. #1 Outbound Features and Functionality. Best in System, Scalability. Best in Blended Capabilities
DMG Consulting

3CLogic Advantages

Flexibility

Built on an open cloud infrastructure, 3CLogic's solutions allow any business to quickly scale to changing customer demands, integrate with any database management solution (CRM, Ticketing, WFM, WFO, PBX), and mold their telephony platform to preexisting business processes.

Compliance

Adhering to modern TCPA and PCI standards is essential to remain competitive, which is why 3CLogic offers a number of advanced tools and features (TCPA Dialer Mode, DNC Screening, Compliance Scripting, Call Silencing, IVR payment input, and more) to facilitate ongoing compliance.

Reliability

Built on an innovative distributed architecture, 3CLogic's solutions eliminate bandwidth bottlenecks, capacity restrictions, and single points of failure to deliver unparalleled reliability.

Ease-of-use

With fast deployment and a simple user interface from which to manage all client records and communication channels, keep your agents productive, and your customers' experience exceptional.