The last year and a half was a true wake-up call for the customer service industry as the world heavily relied on digital and voice communication channels to resolve issues in the midst of crisis.
As we look ahead to the future, we can’t help but wonder: what’s next for the contact center?
In this webinar, industry experts will unpack current trends in customer service, such as digital transformation, AI & self-service, and remote work, to forecast the future of the contact center. You’ll learn how your enterprise can navigate and leverage these industry shifts to build a more resilient and successful contact center.
Speakers
Denis Seyhaeve - CEO, 3CLogic
Sharath Keshava - Co-founder and CRO, Observe.ai
Nitin Badjatia - Head of Product Strategy Customer Workflows, ServiceNow
