Empower supervisors with AI-driven sentiment analysis
Behind every conversation exists a mountain of rich insights. With 3CLogic’s Speech Analytics, forget time-consuming manual call audits and, instead, analyze every interaction at scale. Powered by machine learning and Natural Language Understanding (NLU), easily transcribe and analyze 100% of your customer or employee engagements to detect sentiment, tone, emotion, keywords, phrases, and behavioral trends for a more comprehensive view of your entire service operations.
Boost Agent Performance with AI Coaching
Engaged agents make for better customer experiences, but judging them on only 2% of their effort hardly provides a fair picture of their performance. With AI Coaching, deliver actionable feedback automatically — in real-time — based on agent performance across every interaction. With pre-completed call evaluation forms, supervisors are empowered with key insights into agent growth areas and best practices to enable personalized 1:1 coaching plans without any of the time-consuming work.
Predict, prevent, and outperform
How soon you act is often equally as important as how. Powered by AI and machine learning, predictive analytics can identify changes in agent or consumer behavior, sentiment, and KPIs to proactively resolve issues quickly and deliver outstanding customer service.
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Data-enrich the platforms you already use
Natively integrate key insights and KPIs — including call transcriptions and sentiment analytics — with the existing CRM and service management platforms you already use, such as ServiceNow or SAP. Conveniently enable supervisors to link key AI-powered insights to relevant workflows and tables (i.e.: Cases, Incidents, Tickets, Contacts, etc.) to create a holistic view of the entire customer or employee journey from a single administrative workspace without the manual effort.
Integrated with the platforms you already use.
Simplify the way you work and engage with a native contact center solution, designed to complement your existing CRM or service management system.
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