Simplify the agent workspace
Bridge the gap between your current Genesys PureEngage on-premise infrastructure (i.e.: call flows, IVRs, queues, etc.) and CRM or service management platform — such as ServiceNow, SAP, Salesforce, and Microsoft Dynamics — without impacting what already exists. Eliminate toggling between screens and systems with a unified agent desktop experience and CTI to deliver faster, more streamlined customer service from the office or at home.
Automate manual agent processes
Increase the productivity of your agents with integrated softphone capabilities, designed to reduce manual tasks while enhancing each customer engagement with one-click tools and features:
- Click-to-Call
- Automated Call Logging into your CRM
- Screen-pop
- Automated workflows
Connect CC insights with your system of record
Enjoy integrated out-of-the-box KPIs and metrics — such as Agent Handled Calls, Agent Status Information, and Session History — auto-associated with events, tickets, or cases with your CRM or service management platform.
Your first step toward cloud adoption
3CLogic’s Genesys CTI Connector brings you one step closer to enjoying the benefits of a fully cloud-hosted contact center solution. Designed to match your organization's cloud migration strategy, deliver immediate value for your agents today knowing 3CLogic’s Hybrid and Total Cloud solutions await you when you’re ready.
