In this recorded live session, 3CLogic discusses how to complement your ServiceNow digital channels with a native Cloud Call Center solution to drive superior customer outcomes.
Some of the highlights include:
- Recent data showcasing why voice and live agents remain key factors of any customer service value chain.
- How to utilize voice-based self-service to increase efficiency and optimize customer experience.
- How to create a unified agent experience in ServiceNow leveraging Advanced Work Assignment and OpenFrame.
- How to derive meaningful and actionable insights from customer engagements with Speech Analytics.
