How to Add Voice for a True Omnichannel Experience with ServiceNow

In this recorded live session, 3CLogic discusses how to complement your ServiceNow digital channels with a native Cloud Call Center solution to drive superior customer outcomes.

Some of the highlights include:

  • Recent data showcasing why voice and live agents remain key factors of any customer service value chain. 
  • How to utilize voice-based self-service to increase efficiency and optimize customer experience.  
  • How to create a unified agent experience in ServiceNow leveraging Advanced Work Assignment and OpenFrame. 
  • How to derive meaningful and actionable insights from customer engagements with Speech Analytics.

See it in action.