As enterprises look to remote-enable both their internal and external customer service teams, managing them remotely can become a major challenge. Watch as we share some of the advanced real-time reporting and analytical tools available today so that you can support your teams from afar, just as well as you would from the office. Some of the highlights will include:
- Learn about the importance of work-from-home agents for business continuity planning.
- Discover what Real-time Wallboards and Reports should offer to monitor a team remotely.
- Common features and tools a supervisor should expect to manage remote teams.
- Example of how integrating your call center data with your primary system of record can drive more meaningful insights and outcomes.