How can HR teams navigate their digital transformation and leverage technology to serve workforces that operate outside of the traditional office setting? For Nissan Motor Corporation, integrating Voice AI into their ServiceNow HR operations was key to meeting the unique needs of their employees, many of whom work in manufacturing facilities. It also helped Nissan reduce call hold time by 82% and call abandonment rate by 81%.
In this session, we’ll explore how Nissan delivers a consistent employee experience with technology enablement by using native voice solutions for Employee Workflows.
You’ll discover how to save time, reduce administrative headaches, and better serve your employees through features like intelligent call-routing, voice-enabled self-service, and sentiment analysis. You’ll also find out how to streamline your HR operations with automation and uncover key service insights with call reporting — all right within 3CLogic and ServiceNow.
Watch it now on-demand
Speakers
Guillaume Seynhaeve: VP of Marketing and Alliances, 3CLogic
Raju Vijay: Vice President Global People Services, Nissan
