Transform into a Multichannel Contact Center
- Multiple Channels, One Contact Center: Equip your team to service clients through voice, email, chat, and social media—from a single platform.
- Enable Self-Service: Service Enable customers to self-service their own needs using intelligent interactive voice response (IVR) capabilities.
Intelligently Route Customer Inquiries
- Build Customizable IVR Menus: Easily design robust IVR menus with a simple click, drag-and-drop, custom prompts, and predetermined agent skill groups.
- Efficiently Manage High Call Volume: Update customers on their wait-time or position in queue, and offer “call-back” options.
- Automatically Distribute Calls: Immediately direct each customer to the most qualified individual based on pre-set agent skills, priorities, and needs.
Integrate the Agent Desktop
- Third-Party Integrations: Drastically enhance agent efficiencies by integrating your CRM, Customer Service management, or homegrown solution with 3CLogic’s cloud contact center software.
- Screen-Pop Client Records: Automatically populate agent screens with all relevant client records and previous interactions for every inbound or outbound call.
- Click-to-call: Turn every phone number stored in your database management solution into a convenient click-to-call button.
- Sync Call Information: Automatically post all call details, notes, and recordings to each customer’s CRM or database management record.
Accelerate Outbound Efforts
- Local Presence Dialing: Automatically reach leads and prospects from their own local area code, drastically enhancing contact rates.
- Automate Outbound Dialing Efforts: Benefit from a large variety of automated outbound dialers, including predictive, progressive, preview, and power, in addition to TCPA dialing modes.
- Enhance Lead-to-Call: Quickly and efficiently respond to leads and prospects from any source while they are hot, and enhance the likelihood of a successful close.
Quality Assurance Made Simple
- Dynamic Scripting Engine: Easily build custom scripts and mandate the collection of certain fields to guide agents through any scenario.
- Supervisory Dashboard: Monitor all agent activities, including who is logged in, on a call, wrapping up a call, and more, from a single dashboard.
- Silent Monitor and Assist: Virtually monitor all interactions, whisper suggestions, or barge-in to customer interactions when more assistance is required.
- Record and Document all Communications: Automatically record and track call details for quality and training purposes.
The integration with our CRM, the customization, the solution features, the technical support and expertise—3CLogic has been a game changer
3CLogic combined with our CRM facilitates the ability to create a relationship that will help monetize the relationship as opposed to just pure cold calling