Experience the Most Flexible Enterprise Cloud Communications Software.

From robust features and functionality to dedicated customer success teams, 3CLogic equips organizations of all roles and industries with an enterprise-grade communications solution built to enhance efficiencies and transform customer experiences.



Customer Centricity at its Best.

No matter how your customers choose to communicate with your company, automatically connect them to the individual most qualified to respond using 3CLogic’s robust contact center platform.
3CLogic's secret sauce is its highest quality integration into your CRM, system of record or service management platform, which provides your frontline communication representatives with ONE interface to managed all channels and client data.
Only with this consolidated view can they respond to customers with everything they need at their fingertips.
System Flexibility and Customization
3CLogic Next Generation Features

Increase Connections. Improve Interactions. Grow Conversions.

Increase lead-to-call and overall contact rates with 3CLogic’s intelligent and integrated dialing solutions. Quickly respond to incoming prospects and automate outbound lead generation efforts, while actively managing and nurturing existing opportunities and contacts.

Streamline Customer Support.

Eliminate manual processes and enhance workflow efficiencies with 3CLogic’s advanced cloud communications platform. Automatically route customers to the most qualified individual or queue, while populating agent screens with all relevant client details. Users can even enable self-service or offer “call-backs using dynamic IVR capabilities.
Streamline Customer Support
3CLogic Next Generation Features

Manage Your Team More Effectively.

Quickly oversee your team’s activities in real-time, monitor interactions, and provide virtual assistance when needed. Coupled with automated call recordings, supervisors can more effectively manage agent productivity, facilitate compliance, and coach representatives. And to gain a greater understanding of agent and campaign performance, managers can quickly build custom reports highlighting the metrics and KPIs most important to them.

Discover why businesses around the globe are choosing 3CLogic to power their contact centers.


3CLogic Cloud Contact Center Products Overview

Functionality Features Inbound Outbound Blended
Call Routing ACD / IVR
Skills-Based Routing
Call Transfer, Hold, and Conference
Toll Free and Local Number Support
Click to Call
Dynamic Caller ID / Local Presence
Call Activity Dynamic Screen-pop
Call & Screen Recording and Playback
Supervisor Silent Monitoring and Coaching
Dynamic Scripting
Call Disposition
Multichannel Communications Voice, chat
Performance Management
and Reporting
Proactive Operational Monitoring
Business Intelligence
Custom Reporting Framework
Real-time Dashboard
Configuration Management Total Cloud Management
Location Independence
Integration Standard CRM Integration Salesforce, Microsoft Dynamics, SugarCRM, etc.
Service Management Integrations ServiceNow, Zendesk
Workforce Mgmt Integration Verint, Monet, Envision
Advanced Integrations Open Architecture and APIs Allowing Complete Integration
Social Media Management HelpSocial
Telephony Systems Cisco, Avaya, Mitel, Skype
Additional Services Advanced IVR Custom
Text-to-Speech Integration with Amazon Lex®
Corporate PBX Fully Integrated Call Transfers
Data Services Wireless ID, DNC Scrubbing, Skip Tracing
International Calling Established Routes to Over 100 Countries

Ready to Get Started?

Discover how 3CLogic can grow sales, streamline support, and enhance efficiencies for your organization.
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