Today’s contact centers are teeming with valuable data, yet many enterprises struggle to understand which customers are calling, why they’re seeking assistance, and how to use that information to inform critical business decisions.
For a true understanding of contact center health, organizations are increasingly turning to solutions that integrate their telephony data with ServiceNow.
In this session, we’ll walk through a live demonstration that shows how to transform your ServiceNow reporting capabilities by integrating voice with agent dashboards, performance analytics, and Workforce Optimization. Finally, contact center leaders can free themselves from the headache of manually pulling data from multiple sources and instead focus on optimizing contact center performance.
Reuven Rosenthal: Solutions Engineer, 3CLogic
Paul McConnon: Senior Director of Solution Consulting, ServiceNow