What does 3CLogic do?
3CLogic provides a cloud based contact center solution that integrates with any CRM of customer’s choice. The resulting integration between customer’s CRM system and 3CLogic’s cloud based telephony system eliminates the need for a separate PBX or phone system. Customer service representatives and sales representatives don’t have to enter information in multiple systems or switch among multiple tabs or screens during their customer interactions.
What kind of cloud based telephony solution does 3CLogic provide?
3CLogic provides a complete contact center solution from the cloud that includes inbound, outbound, and blended capabilities. Extensive management and performance reporting and call recording features make it a very attractive solution for any contact center that is planning to switch to a cloud based platform or has an older generation hosted call center platform based on centralized servers.
Does 3CLogic provide integration services for CRMs and phone systems?
3CLogic offers a cloud based contact center platform that has connectors to integrate with CRM systems. As part of our customer on-boarding process, we use these connectors to integrate with any CRM system that the customer has. The basic integration is included in the setup fee. 3CLogic charges additional fees only for advanced integration or customized integration.
What does it take to get started?
All you have to do is talk to one of our Account Executives and let them know a few things about your business, the CRM system that you are using, and how many reps would be using the system in the first month. Your Account Executive will sign you up and assign a project manager to your account who will work collaboratively with you and your team to ensure a smooth installation. On the kick off call with your project manager, he/she will gather any additional requirements that you may have, configure your cloud based contact center, and train your team to manage the contact center on an ongoing basis.
What else do I need?
Nothing really! As long as you have reps who are ready to get on phones, and you have PCs with headsets and Internet connectivity, you have everything you need to start leveraging the benefits of a cloud based contact center. Please review the PC and Internet bandwidth requirements here.
Can my supervisor view reports on a Tablet or another mobile device?
The reports are available from anywhere the supervisor has internet connection and an internet browser.
Can supervisors manage and monitor contact center performance and calls from a Tablet or a mobile device?
Yes, the system has the capability to allow the supervisor to barge in on any of the agents' calls at any time.
What format is used for reports?
Reports can be customized in .pdf, excel, and .csv formats. These can be exported as and when required. Reports are available in both pictorial as well as data formats
Can my agents working from home with broadband connection from a different company use 3CLogic?
Yes. The agents can work from anywhere as long as they have a broadband Internet connection. It really doesn’t matter who is the provider of broadband Internet connection
I have IP Phones. Will your system work with my IP Phones?
3CLogic is your complete call center solution and you do not need another phone to make your calls. All you need is headphones, Windows PC and a broadband connection.
Do you offer trials?
Yes, even though we do not require a long term contract and your commitment is month to month, many people want to have the comfort of taking the system for a test drive. We will open a trial account for you and let you become familiar with the system. We will also assign a project manager to your account, who will walk you through a step-by-step process so that you get the most out of your trial. Since we expect that you will be receiving and making live calls during the trial phase, we have to provision toll free and long distance carrier services so as to ensure a successful trial. As a result, we ask that you pay for the trial period with a guarantee that you will be refunded any unused portion of your telecom charges should you decide to discontinue the service.