Press Releases

There is a lot happening in the contact center industry and even more at 3CLogic. Stay on top of our latest news here!

3CLogic Obtains PCI-DSS Certification for its Cloud Contact Center Solution

  • September 15, 2016
  • New

3CLogic, a leading provider of multichannel cloud contact center solutions, today announced that its award-winning communications platform is Payment Card Industry (PCI) Data Security Standard (DSS) compliant, as verified by the PCI Security Standards Council. The certification, which requires that vendors meet rigid security requirements and undergo internal and external vulnerability and penetration testing, verifies that 3CLogic and its cloud platform offer clients superior cardholder data protection.

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Federal Government Agency Implements 3CLogic Call Center Solution to Streamline Help Desk and Enhance Operational Insights

  • August 16, 2016

3CLogic, a leading provider of multichannel cloud contact center solutions, today announced the implementation of its award-winning platform by a major U.S. Federal Government agency. The adoption comes as a result of the agency’s desire to streamline the efficiency of its agents to help enhance the overall customer experience, while also gaining greater visibility into the call center’s daily activities and operational trends.

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3CLogic Leading Sponsor and Exhibitor at Call Center Week

  • June 21, 2016

3CLogic announced its sponsorship of IQPC’s annual Call Center Week, the world’s largest and most reputable contact center conference and expo. In its 17th year, the event is designed to share best practices and provide valuable networking opportunities for contact center and customer service professionals from a variety of industries including banking & finance, retail & manufacturing, healthcare & pharmaceutical, and insurance.

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3CLogic Announces New Computer Telephony Integration for SugarCRM

  • June 14, 2016

Leading provider of cloud contact center solutions develops new advanced CTI to enhance Sales and Customer Engagements.

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3CLogic to Sponsor and Speak at SugarCon

  • June 07, 2016

3CLogic, a leading provider of cloud contact center solutions, today announced its Gold sponsorship of SugarCRM’s annual SugarCon conference. In addition, the company will be a breakout presenter on Wednesday, June 15th regarding how to extend SugarCRM with embedded cloud communications. The conference will take place June 13th-16th, 2016 at the Hilton San Francisco Union Square.

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3CLogic Gold Sponsor and Exhibitor at Customer Service Experience Conference

  • May 19, 2016

Leading provider of cloud contact center solutions to exhibit at CRM Media’s Customer Service Experience conference in Washington, D.C.

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3CLogic Announces New Computer Telephony Integration for ServiceNow

  • May 17, 2016

3CLogic, a leading provider of cloud communication as a service, today announced its new and enhanced Computer Telephony Integration (CTI) for ServiceNow. The update comes shortly following ServiceNow’s latest venture into the customer service space with the explicit aim of complementing its new Customer Service management (CSM) platform with intelligent and deeply integrated telephony services.

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3CLogic Unveils Newest Cloud Communication Platform for Enterprise and Call Centers

  • May 12, 2016

The release comes at a time when the delivery of next generation communications for both enterprises and the contact center industry is undergoing a huge evolution in favor of a hybrid cloud model as broader adoption of cloud solutions continues to grow.

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3CLogic Leading Sponsor and Speaker at ServiceNow’s Knowledge16

  • May 10, 2016

Leading provider of cloud communication as a service to exhibit and present at annual ServiceNow conference.

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Global BPO Launches 3CLogic Call Center Software

  • March 31, 2016

Leading BPO releases key results since its implementation of 3CLogic’s advanced call center solution for one of its largest clients.

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3CLogic to Present and Sponsor at PACE’s 2016 Annual Convention and Expo

  • March 22, 2016

Leading provider of contact center solutions to exhibit and present at annual customer engagement conference.

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GetApp Releases Q3 GetRank of Top Call Center Software

  • February 10, 2016

3CLogic has been ranked among the top five vendors on Gartner-owned GetApp’s quarterly ranking of “Top 25 Call Center Vendors Based in the Cloud” for the fifth consecutive quarter, a recognition that comes in response to its superior integration capabilities, security, user reviews, and media presence. Read more here.

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GetApp Releases Q1 2016 Ranking of the Top Call Center Apps

  • February 06, 2016

GetApp’s ranking sees Vocalcom Contact Center, Talkdesk, and Avaya Aura® Call Center Elite top the list of call center apps.

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3CLogic to Co-Host Webinar on The Crucial Channel Most CRM Platforms are Missing

  • January 19, 2016

Webinar to discuss the benefits and shortfalls of CRM platforms, and how contact center solutions can provide the missing “human touchpoint”.

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3CLogic Reveals Enhancements to IVR Engine and Multichannel Capabilities in Latest Release

  • November 19, 2015

3CLogic has been selected as one of the top “20 Most Promising Cloud Solution Providers” of 2015 by CIO Review’s distinguished panel of judges, an award that comes in recognition of its unique and innovative Virtual Telephony Application Grid, which addresses the common security and reliability concerns commonly associated with today’s cloud offerings. Read more here.

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GetApp Releases Q3 GetRank of Top Call Center Software

  • November 07, 2015

Vocalcom, 3CLogic, and MightyCall round out the top three in GetApp’s Q3 ranking of cloud-based call center solutions.

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3CLogic Reveals Enhancements to IVR Engine and Multichannel Capabilities in Latest Release

  • November 05, 2015

Leading provider of cloud contact center solutions upgrades existing platform with cutting-edge features and functionality.

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3CLogic Scores High Marks in GetApp’s Call Center Rankings for Third Consecutive Quarter

  • October 06, 2015

Gartner’s leading software marketplace, GetApp, ranks 3CLogic among top three cloud Call Center providers.

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3CLogic to Speak at ITEXPO Anaheim 2015

  • September 29, 2015

Raj Sharma, 3CLogic President and COO, to address the range of benefits businesses can achieve by migrating to IP and cloud within the contact center.

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3CLogic to Speak at PACE’s TCPA Washington Summit

  • September 08, 2015

Robert Killory, Chief Innovation and Compliance Officer at 3CLogic, to discuss how to maximize the effectiveness of technology while remaining compliant and profitable.

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Leading BPO Modernizes Call Center With 3CLogic

  • August 25, 2015

Tactical TeleSolutions releases key results since its migration from traditional PBX system to cloud contact center solution.

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3CLogic to Co-Host Webinar on Combined Power of Multichannel, CRM, and Marketing Automation Solutions

  • August 04, 2015

Webinar to review and discuss how to use SaaS solutions to help map the customer journey effectively.

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Telemarketing Call Center Drives Performance with 3CLogic

  • July 23, 2015

Cloud Marketing Inc. uses advanced call center solution to power its sales, marketing, and customer service initiatives.

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3CLogic to Power Leading Pharmaceutical Contact Center

  • July 09, 2015

Medworx Corporation uses advanced contact center solution to internalize lead generation efforts and streamline the patient lifecycle.

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3CLogic and HelpSocial Partner to Offer Integrated Social Customer Service Contact Center Platform

  • June 18, 2015

Partnership to complement 3CLogic’s advanced contact center solution with social media software to support multi-channel customer service experience.

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3CLogic Unveils Advanced Multichannel Intelligent Routing with Latest Software Release

  • June 16, 2015

Extends current cloud offering to expand intelligent handling of multichannel communications while enhancing the customer experience.

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Leading Solar Energy Manufacturer Upgrades Call Center with 3CLogic

  • June 11, 2015

SolarMax Technology using advanced call center software to enhance lead nurturing process and improve the customer experience.

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CRMXchange May Webcasts Explore WebRTC, Workforce Metrics, CX, OmniChannel and Technology Partnering

  • April 28, 2015

CRMXchange, the leader in online educational events, announces a schedule of six free May webcasts that focus on improving agent performance and developing a better understanding of the factors driving customer needs. New webcast for suppliers, resellers and VARs focused on how to establish and nurture effective technology partnerships.

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3CLogic to attend ICMI Contact Center Expo & Conference and 16th Annual Call Center Week

  • April 22, 2015

Leading cloud contact center provider to exhibit complete suite of enhanced features and capabilities at both annual call center conferences

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Raj Sharma to Speak at WebRTC Conference & Expo

  • April 14, 2015

3CLogic’s COO to discuss how to build a customer base with WebRTC and its impact for call centers.

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3CLogic to attend Knowledge15 and SugarCon

  • April 07, 2015

Leading Call Center software provider to exhibit extensive integrations with both ServiceNow and SugarCRM at respective annual business user conferences

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3CLogic to Power New Call Center for Leading EdTech Solution

  • March 18, 2015

Citelighter to replace outsourced call center with 3CLogic’s leading call center software to support new contact center initiative.

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3CLogic Call Center Solution Lifts Leading Real Estate Publisher to New Heights

  • February 17, 2015

Leading Real Estate Publisher, Homes & Land, uncovers new business model and increased sales with advanced contact center solution integrated with leading CRM platform.

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3CLogic Adds WebRTC to its Contact Center Solution

  • February 10, 2015

Extends current cloud offering and enhances the multichannel customer experience with Web Real-Time Communications Technology

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Coordinated Systems, Inc. and 3CLogic Partner to Deliver Integrated WFO Solution

  • January 27, 2015

Alliance provides complete cloud-based platform for contact centers seeking to leverage “Voice of the Customer” insights.

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3CLogic Responds to TCPA Regulations with New Software Features

  • January 13, 2015

Contact Centers Can Now Seamlessly Transfer Between TCPA and Non-TCPA Projects and Maintain Robust Reporting and Analysis

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3CLogic Scores High Marks For Second Year Running in Independent Customer Satisfaction Survey

  • January 06, 2015

DMG Consulting’s 2014-2015 Cloud-based Contact Center Infrastructure Market Report Ranks 3CLogic Highest in System Flexibility, Scalability, and Outbound/Blended Capabilities.

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3CLogic Adds New Leadership to Continue its Focus on Customer Experience

  • December 22, 2014

3CLogic announces the addition of contact center veteran, Kelley Gilbert, as company continues to see significant growth.

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3CLogic Recognized Among Most Promising Contact Center Technology Solutions Providers

  • December 19, 2014

Distinguished panel of judges recognizes 3CLogic for CIO Review’s Top 20.

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3CLogic and Envision Partner to Offer Enhanced Workforce Optimization for Contact Centers

  • November 12, 2014

Partnership to complement 3CLogic’s advanced contact center platform with Voice of the Customer (VOC) analytics, training, and implementation.

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3CLogic and IntelaCloud Partner to Offer Complete Contact Center and PBX Solution

  • September 30, 2014

Partnership offers cloud-based solution to address both PBX and contact center needs from a single source.

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3CLogic’s Next-generation Cloud Contact Center Technology Excels In Benchmark Testing

  • September 09, 2014

Performance assessment tests by independent benchmarking firm, The Tolly Group, showcases superior reliability and scalability with 3CLogic’s unique distributed architecture.

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3CLogic Integrates with Microsoft Dynamics CRM

  • August 26, 2014

New Partnership Supports 3CLogic’s Strategic Initiative to Offer Complementary, Best-in-class, Cloud-based Contact Center Solutions to Enhance the Core Business Needs of the Customer.

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3CLogic Helps Power Leading Online Drivers Training Company With Multiple Integrations

  • August 05, 2014

I Drive Safely to Combine Advanced Contact Center Solution With Its Custom CRM and Verint’s Workforce Optimization Software.

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3CLogic Enhances Service Delivery Team with New Leadership

  • July 09, 2014

3CLogic announces the addition of contact center industry veteran, Ben Byers, as it continues expansion and growth plans.

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3CLogic Announces Integration with Zendesk

  • June 11, 2014

3CLogic’s Cloud-based Contact Center Solution announced its integration with Zendesk, a leading cloud-based customer service platform, to further enhance the business processes for customers in the contact center space.

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3CLogic Announces Technology Integration with Lime Light CRM

  • May 28, 2014

3CLogic’s Cloud-based Contact Center Solution and Lime Light CRM join forces to provide marketers enhanced contact center performance with leading continuity based processing and campaign management.

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3CLogic Unveils New Reporting and Scripting Platforms for Its Updated Cloud-based Contact Center Solutions

  • April 08, 2014

3CLogic Introduces Athena Reporting, a Market-Leading Reporting Framework, and Iris, Enhanced Scripting Engine as Part of Latest Product Release.

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3CLogic Scores High Marks in Independent Customer Satisfaction Survey

  • March 14, 2014

3CLogic, delivering next generation inbound, outbound and blended cloud-based contact center solutions, today announced it has scored top marks in 10 customer satisfaction categories in DMG Consulting LLC’s annual 2013-2014 Cloud-Based Contact Center Infrastructure Market Report.

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3CLogic Strengthens Footprint in Delivering Cloud-based Contact Center Solutions with Additional Funding and Expanded Management Team

  • March 4, 2014

Blu Venture Investors Lead Round of Series B Funding - Robert Killory Named Chief Customer Officer.

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3CLogic Announces Technology Partnership with Interplay Analytics

  • January 29, 2014

3CLogic’s Cloud-Based Contact Center Solutions and Interplay Analytics improve contact center performance with cloud technology and analyzing customer interactions through multiple channels.

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3CLogic’s 3CL Foundation Delivers Cloud-Based Contact Center Offerings to Improve Performance for Non-Profits and Higher Education Organizations

  • June 28, 2013

The 3CL Foundation has launched an ongoing campaign to donate free licenses of its contact center software to non-profits and higher education institutions.

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3CLogic’s Cloud-Based Contact Center Software Helps Rising Point Solutions Reach New Heights in Their Credit Consulting and Restoration Programs for Its Customers

  • May 30, 2013

3CLogic’s Cloud-Based Contact Center Software Helps Rising Point Solutions Reach New Heights in Their Credit Consulting and Restoration Programs for Its Customers

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3CLogic Expands its Cloud Platform for Contact Centers with New Features to Increase Performance and Reliability

  • April 30, 2013

With release 4.4 of its cloud-based contact center software, 3CLogic’s Virtual Telephony Application Grid (V-TAG) architecture is delivering on its promise of enhanced performance in every facet of call center operations.

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Quez Media Achieves a New Level of Performance and Reliability with 3CLogic’s Cloud-Based Contact Center Software and CRM Integration

  • April 09, 2013

3CLogic’s cloud-based contact center software helps Quez Media reach their prospects and enhance customer relationships.

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3CLogic’s Technology Integration with Infusionsoft Increases Contact Center Efficiency and Campaign Execution

  • March 27, 2013

The integration of 3CLogic and Infusionsoft gives reps the ability to contact or launch an entire campaign in just a few clicks.

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3CLogic Expands Integration with LeadMaster CRM to the United Kingdom

  • January 14, 2013

3CLogic's inbound, outbound, and blended cloud-based contact center software gives LeadMaster CRM clients comprehensive computer telephony capabilities for the LeadMaster system.

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3CLogic’s Technology Integration with SugarCRM Lets Customers Take Advantage of a Secure and Intuitive Cloud Based Contact Center System

  • December 27, 2012

Inbound and Outbound contact center capabilities integrated with cloud based CRM system provides enhanced Computer Telephony Integration (CTI). Secure and easy to use solution drives down cost while increasing productivity.

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3CLogic and Interactive Voice Response Technology Group Announce New Technology Partnership to Help Contact Centers with Payment Card Industry Compliance

  • November 30, 2012

Partnership to accelerate Payment Card Industry (PCI) compliant contact center solutions. Inbound and Outbound call centers can now take advantage of industry leading technology and support to facilitate secure credit card transactions.

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TouchPoint Switches its Cloud Contact Center to 3CLogic

  • October 23, 2012

With its 24/7 support and 99.99% availability, 3CLogic provides relief from frequent outages that TouchPoint was experiencing with its previous provider. Customized contact center Information Technology (IT) infrastructure from 3CLogic, enables TouchPoint to address contact center projects for Fortune 500 companies.

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3CLogic and Interactive Response Technologies Partner to offer Sales Training using Cloud Based Contact Center

  • October 18, 2012

3CLogic and Interactive Response Technologies Partner to offer Sales Training using Cloud Based Contact Center

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