Customer experience (CX) remains a crucial – yet complex – element of the customer service industry, and it’s changing fast.
As we enter 2023, balancing excellent CX and robust, reliable service operations must be top-of-mind for service leaders in any sector. Watch this session to get ahead of the curve. Our panel of CX market experts from SAP and 3CLogic will take you through an in-depth look at the trends, challenges, and technologies governing customer experience in 2023.
You’ll learn more about the current state of CX, what to expect in the next year, and how to stay agile to ensure your organization delivers top-notch service, no matter what the future brings.
Speakers