Quality Performance Monitoring
There’s no such thing as too much insight. With 3CLogic’s Monet integration, provide supervisors the ability to monitor and evaluate agent performance in real-time using KPIs, recordings, and reports.
Forecasting and Scheduling
Remove the guessing game when it comes to staffing requirements. Using agent traffic reports derived directly from your contact center, 3CLogic facilitates your ability to forecast and set workforce schedules to always meet expected customer needs.
Service Level Adherence
With 3CLogic’s powerful monitoring tools, ensure your contact center remains in-line with established internal and external Service Level agreements (SLA).
With the 3CLogic-Monet integration, continuously improve your representatives’ performance with structured training management tools.